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Position Information
Classification Title IT Network Support Paraprofessional/Professional
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
This position supports the Student Technology Support Group in day to day operations; participates in special projects; intermediate tier support for the Network Operations Group.

Knowledge, Skills, Abilities and/or Competencies
Familiarity with networking, including configuring switches, diagnosing problems, and other typical network administrator tasks


Physical Demands
Lift 50lbs.
Crawl around on data center floor, climb ladders, work long periods during network outages.
Driving as needed to perform job duties.
Is driving a responsibility of this position? Yes
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Support the Network Operations Center (NOC) in day-to-day operations
Assists Tier 1 NOC unit, Helpdesk with phone or Microsoft Teams support.
Manage problem resolution tickets and assist clients with both remotely and in person.
Activate network switch ports.
Assist NOC with completing VoIP request tickets.
Assist NOC with network cabling installations (fiber and UTP) within Data Center and around campus adhering to current standards.
Coordinate VoIP installations with customers and other groups within EITS.
Consult and interact with Departmental IT representatives across campus.
Reports issues to supervisor or manager as they arise.
Percentage of time 50
Duties/Responsibilities
Participation in special projects
Participates in special projects as needed, such as performing work in the data center, assisting other EITS groups, etc.
Makes, installs, and certifies data center cables as directed by manager.
Assist with NSP (Network Support Partnership) network projects.
Interact with vendors to resolve hardware issues and failures.
Learn all aspects of switching to support the campus network.
Use basic network troubleshooting tools (e.g. ping, traceroute).
Install and configure data network switching.
Percentage of time 30
Duties/Responsibilities
Intermediate tier support – assists NSP in skill-appropriate tasks as necessary
Develop and maintain a knowledge base.
Experienced with hand tools and light power tools.
Troubleshoot data networks in both production and test environments.
Use packet capture software such as Wireshark.
Use Visio to create and update network diagrams.