Job Profile Summary

The Public Safety Dispatcher performs technical communications work in support of public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms and CCTV systems, obtaining and relaying information, and dispatching appropriate personnel. Position is responsible for maintaining communication logs and databases and operating a host of complex telecommunications and computer equipment to include multi-line phone systems, Computer Aided Dispatch (CAD) system,, and two-way radios. These positions require the ability to multi-task and to remain calm and composed in high stress situations. Positions maintain confidentiality and discretion, works individually or with others and adapts to change and circumstances. The employee in this position is considered an essential employee and may be required to work non-traditional hours (evenings/overnight), weekends, holiday, during severe weather events, and overtime hours.

As a condition of continued employment, the Public Safety Dispatcher must be able to successfully complete and maintain the APCO Public Safety Telecommunicator Certification within the first six (6) months of their initial hire date as a Public Safety Dispatcher.

The Public Safety Dispatcher must be able to successfully complete the Public Safety Dispatch Academy when scheduled to attend, usually within the first six months of their initial hire date as a Public Safety Dispatcher.

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This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

Applicants claiming preference are responsible for providing required documentation at the time of submitting application.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.
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Minimum Education:

• High school Diploma or equivalent required.

Minimum Experience/Training: 

• Three or more years of documented customer service, administrative, police dispatch or call center experience.
• Experience monitoring alarm and camera systems and using computerized dispatch and records systems preferred.
• Current CPR with AED certification preferred.
• IS-100, IS-700, IS-800.d, IS-907 certification is preferred.

Essential Functions:

• Determines the nature and importance of all telephone call requests, and initiates appropriate personnel. Daily 30%

• Inputs and retrieves information from different Public Safety databases, monitors all internal office telephones, two-way radio communications, alarm and access control systems, and maintains a detailed dispatch CAD system.

  Daily 20%

• Maintains the data of the Public Safety computerized dispatch and records systems. Daily 10%

• Effectively communicates with students, faculty, employees, emergency personnel, etc. When gathering information related to an incident, the Public Safety Dispatcher is required to ask probing questions to obtain relevant information to include: who, what, when, where, and why. Daily 20%

• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. Daily 10%

• Monitors CCTV videos. Daily 10%

• Performs related functions as assigned. Other

Knowledge, Skills and Abilities:

• Strong interpersonal and customer service skills
• Excellent written and oral communications
• Ability to remain calm and objective, independently analyze situations and quickly identify appropriate actions
• Ability to maintain composure and professionalism in stressful situations
• Ability to maintain confidential information exposed to during the commission of duties.
• Ability to discern between emergency and non-emergency situations, circumstances, requests, and calls for service, by using trained methods of evaluation, classification, and prioritization to ensure the customer’s request has been accurately described and, documented in the interest of initiating and applying appropriate levels of response, in accordance with established protocol
• Ability to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced environment using multiple pieces of technology and software applications
• Ability to work with a diverse population including students, faculty and staff and the general public in a manner that is welcoming and professional.
• Willing to work any shift, any day (to include weekends, holidays, and during severe weather events), and to respond when contacted after hours to assist with shift coverage to ensure minimum staffing levels.
• Knowledge of security and safety measures applicable to college operations
• Knowledge of college organization, telephone procedures, office practices and procedures
• Proficient in computer skills with the ability to enter and verify information with accuracy
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Prioritizes calls for service, assigns appropriate number and type of public safety operations personnel, and notifies supervision on critical, active, and pending incidents.
• Participate in both in-house and external training to develop specialized knowledge for the purpose of acquiring progressively responsible communications call taking and/or dispatch skills.

Competencies:

Respect for Others

Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College. Maintains professionalism and contributes to a cohesive work environment.  Works effectively with all individuals and contributes to a positive environment by working with a diverse population of students, faculty, staff and external constituents. Contributes to an inclusive, respectful, and empowering working environment that welcomes varying perspectives. 

Teamwork

Cooperates and collaborates with individuals & groups that support the mission and values of the College.

Flexibility & Adaptability

Adapts approaches as situations in the work environment changes. Supports change based on the environmental needs, emerging technologies, and system upgrades.

Technical Expertise

Effectively applies concepts, theories, methods, tools, techniques, and expertise in area of protection of life and property for the College.

Continuous Improvement & Learning

Actively develops one's own skills and explores opportunities for personal learning and continuous development within the job's functionality and in support of the goals and mission of the department, division and College.

Job Title

Public Safety Dispatcher

  

Position Number

P0058657

    

Job Status

Full time Regular

    

Department

Campus Safety Dispatch - First Shift

  

Location

Cypress Creek Administrative Center

    

Pay Grade

912

    

Salary

$41,600 - $47,840 Salary commensurate with education and experience.

  

Work Shift

Varies

   

Work Schedule

Varies

   

Hours Per Week

40

   

Posting End Date

Open Until Filled

   

Comments

To be considered for this position, a completed online employment application along with a resume is required. The first review date of applications will begin Friday, September 13, 2024.

   

Designated Essential Personnel

No

   

FLSA Status

Non-Exempt

   

Position Classification

Professional Technical Staff (PTS)

   

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

  

Diversity and Inclusion are a priority at Broward College
Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.