Job Profile Summary

Under limited supervision, this position is responsible for developing, implementing, and supporting Apple devices (iPads, iPhone, iMacs, MacBooks) and associated software, and College-wide technology initiatives. Assists College personnel by researching, diagnosing, and correcting hardware and software problems. Works within Campus Technology staff, along with other department staff and vendors. Provides technical assistance to technicians and end-users at on-site and remote locations. Based on demands, evening and weekend hours and trips to other college locations are required.

  

Minimum Education:

• Associate degree in Information Technology or related program is required. Bachelor's degree preferred.
• An equivalent of experience and education may be considered.

Minimum Experience/Training:

• Four years or more of relevant experience in supporting end-users, technology devices, and applications.
• Apple and Batch Scripting 

Minimum Certification/Licenses:

• Required: CompTIA A+ 
• Preferred: CompTIA Network+ 
• Preferred: Apple Certified Support Professional

Essential Functions:

• Daily - 20%: Responds to assigned and escalated Help Desk tickets from technicians, students, faculty, and staff seeking technical assistance.  
• Daily - 10%: Supports the Graphic and Music computer labs operating system and software deployments.
• Daily - 10%: Installs, configures, maintains, moves, and assists in testing and upgrading new and existing hardware/software, peripherals, systems software, basic networking components and multi-media equipment.
• Weekly - 10%: Creates processes and documentation on how to install and troubleshoot Apple software and hardware.
• Weekly - 10%: Researches, evaluates, and recommends best practice to implement new technology and changes to the current technology infrastructure.
• Weekly - 10%: Collaborates with IT and academic departments to implement new technology initiatives as well as provide solutions to existing problems and requests.
• Monthly - 5%: Attends necessary training and conferences in order to stay current with present and future trends in technology. Provides productive feedback and process improvement ideas to supervisor.
• Weekly - 5%: May provide on-call service, with ability to work remotely unsupervised.
• Other, as Needed - 10%: Provides guidance and training to end-users and technicians on the capabilities and limitations of the Apple hardware and software. Actively promotes a customer-oriented environment in which the end-user and technician is treated professionally and courteously.
• Monthly - 5%: Travels to college and non-college locations is required, on occasion. Deemed Essential Personnel in case of emergencies during a suspension of normal operation.
• Other, as Needed - 5%: Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Advanced Knowledge of frequently used Apple concepts, practices and procedures for installing, upgrading, troubleshooting, repairing computer hardware, OSX operating systems, Apple script, software packaging, Active Directory services, Mobile Device Management solution, Active Directory and/or Azure Active Directory administration, email client, Office365 applications, audiovisual equipment, video conferencing software, network components, IP desk and virtual telephone, Adobe Creative Cloud suite, audio and video editing software, Final Cut Pro.
• Requires the application of specific IT concepts within area of technical expertise. Must be proficient in creating, editing, updating, and deleting records.
• In-depth functional knowledge and expertise in multiple technology environments, programs, languages, databases, etc.
• Ability to maintain office, storage and meeting areas neat and organized at all times.
• Ability to manage own time and follow established priorities while participating as an active team member.
• Ability to interact and effectively communicate with a diverse employee and student population
• Ability to understand the operational goals, policies and objectives of own work and job standards.
• Ability to manage own work and work of others to unit performance standards for cost, quality, and output (e.g., demonstrated supervisory and organizational skills, ability to set priorities for self and others, schedule work activities, allocate resources and provide appropriate feedback).

Competencies:

Respect for Others

Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College. Maintains professionalism and contributes to a cohesive work environment 

Teamwork

Cooperates and collaborates with individuals & groups that support the mission and values of the College 

Works effectively with all individuals and contributes to a positive environment by working with a diverse population of students, faculty, staff and external constituents. Contributes to an inclusive, respectful, and empowering working environment that welcomes varying perspectives 

Flexibility & Adaptability

Adapts approaches as situations in the work environment change. Supports change based on the environmental needs, emerging technologies, and system upgrades 

Technical Expertise

Effectively applies concepts, theories, methods, tools, techniques, and expertise in emerging technological systems and functions 

Continuous Improvement & Learning

Actively develops one's own skills and explores opportunities for personal learning and continuous development within the job's functionality and in support of the goals and mission of the department, division and College  

Job Title

Lead Specialist, Campus Technology - Apple

  

Position Number

P0005198

    

Job Status

Full time Regular

    

Department

Campus Technology Support - Desktop Computing

  

Location

Central Campus

    

Pay Grade

513

    

Salary

$57,032 - $67,726 (Salary rate commensurate with education and experience)

  

Work Shift

First Shift

   

Work Schedule

Monday – Friday/Weekends/Varies

   

Hours Per Week

40

   

Posting End Date

Open Until Filled

   

Comments

To be considered for this position, a completed online employment application form along with a resume and transcripts are required.

   

Designated Essential Personnel

Yes

   

FLSA Status

Exempt

   

Position Classification

Professional Technical Staff (PTS)

   

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. 

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States.  You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

  

Diversity and Inclusion are a priority at Broward College
Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.