Equal Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
Under the direction of a Manager or above, works to design, develop, support, and maintain the organization’s collaboration and messaging infrastructure. Analyzes, develops, modifies, tests and maintains the collaboration and messaging system. Makes updates to collaboration and messaging systems related installation documentation. Contributes to moderately complex aspects of a project.
Essential Duties
Job Function
Job Function:
* Investigates alerts and follow established procedures to remediate conditions that do not follow approved policies and guidelines
* Test, develop, support, and deploy systems using Microsoft Office 365 messaging and collaboration services
* Test, develop, support, deploy, and configure new Microsoft Office 365 messaging and collaboration features
* Assists faculty, staff and students with messaging and collaborations service configurations to meet business requirements
* Develop, support, and deploy custom messaging and collaboration services solutions
* Coordinates software update services and patch management for messaging and collaboration services systems
* Works with vendors to coordinate support and warranty services
* Documents system engineering policies, procedures, and results of tests
* Maintains and creates new system documentation
* Assists faculty, staff and students with technical questions related to managed systems
* Reads and interprets technical manuals
* Defines problems, collects data, establishes facts, and draws valid conclusions
* Works with diverse academic, cultural and ethnic backgrounds of University students and staff
* Other duties as assigned
Percentage Of Time
Posting Detail Information
Marginal Functions
Attends meetings, utilizes staff resources when situations require additional expertise, serves on committees, task forces and work groups.
Required Qualifications
A Master’s degree from an acceptable accredited institution in a directly related area of specialization; or a Bachelor’s degree from an acceptable accredited institution and two years of experience directly related to the job functions.
Faculty Position Required Qualifications
N/A
Departmental Requirements
* Excellent verbal and written communication skills
* High quality customer service skills
* Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment
* Experience with server operating system, virtualizations platforms, system utilities, automation tools, application security, management systems, and scripting languages
* Familiarity with Change Management process as it relates to cyberinfrastructure
Statement(s) of Understanding Definition
This position is designated as a Tier 2 respondent for designated campus emergencies and events. In the event of a declared campus emergency, the position incumbent will make every effort to return to campus when directed. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.