This role is available to current employees within IT Services at the University of Leeds only

Interview expected to be held 23 May 2024

Salary: Grade 8 (£45,585 - £54,395 p.a. depending on experience)

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?  

As the ITSM Process Lead – Problem Management, you will be accountable for the implementation and management of the end-to-end Problem Management process.

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.  Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe. 

You will be accountable for the execution of the Problem Management process, engaging with a wide range of stakeholders in IT – implementing and managing an effective Problem Management process.  Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives and supporting the IT Leadership team with the implementation of continual improvement.  

To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions.  You will be proficient in prioritising competing challenges in a complex environment.

To explore the post further or for any queries you may have, please contact:

Donna Milner, ITSM Process & Quality Manager

Email: [email protected]