Job Description
The Assistant Director in IT Services is crafted to reflect the dynamic and complex landscape of contemporary IT systems and user support at a higher management level. This pivotal role is essential for overseeing the effective deployment of hardware and software systems, managing user setups with strategic insight, and ensuring the availability of reliable and advanced technical support.

By emphasizing leadership in key areas and delineating strategic oversight responsibilities, this job description seeks to establish a role that significantly enhances the efficiency and effectiveness of the IT department. The Assistant Director will play a crucial role in guiding the Newhouse Information Computer Services (NICS) Group, shaping departmental strategies, and ensuring alignment with the organization’s overall technological objectives.
Qualifications
A bachelor degree in Engineering or equivalent technical and troubleshooting experience in the production field.
Minimum of 3 years production experience.
A strong technical knowledge of production, studio and field operations is required.
A working knowledge of media distribution models (social media, streaming) is desired.
Job Specific Qualifications
Expertise in imaging and deployment technologies for both Mac and PC platforms, demonstrating a comprehensive understanding of system setup and configuration to ensure efficient enterprise-wide deployment strategies.
Proficient knowledge of Storage Area Network (SAN) services, with the ability to design, implement, and maintain scalable storage solutions that ensure data integrity and accessibility across the organization.
Familiarity with Imaging and Deployment Technologies, with a preference for those who have experience or knowledge of studio equipment, enhancing the capacity to support specialized departmental needs.
Strong foundation in team building, with proven experience in nurturing team dynamics that promote collaboration and productivity, paired with effective project management skills to lead complex IT initiatives from conception to completion.
Responsibilities
System Deployment and Strategy Development
Direct the strategic planning and execution of system deployment, ensuring the seamless assembly, installation, and configuration of hardware and software systems. Oversee the process for onboarding new users, aligning system setup with organizational IT policies and long-term objectives.

Remote Administration and Helpdesk Leadership
Lead the remote administration processes utilizing advanced tools like Apple Remote Desktop and Windows Remote Desktop. Mentor and manage the helpdesk team to provide exceptional phone support and to resolve complex technical issues with a focus on minimizing downtime and enhancing user satisfaction.

Operating System Strategy and Software Management:
Administer Mac OSX and Windows systems at an organizational level, ensuring cross-departmental proficiency with key software suites like Microsoft and Adobe. Strategically manage the Newhouse Information Computer Services (NICS) Group responsibilities for software deployment, updates, and user account security protocols.

Team Leadership and Organizational Development:
Champion the development of strong communication skills within the Newhouse Information Computer Services Group.
Enforce best practices and protocols, and develop initiatives for professional growth and skills enhancement of the team.
Represent the Executive Director in his absence.
Manage, lead and mentor unit staff. Cultivate a respectful, positive work culture that encourages collaboration and new ideas, where all employees feel heard, appreciated, and equally valued.
Establish clear goals and expectations. Effectively communicate with unit staff to provide regular constructive feedback and opportunities for improvement. Conduct annual Performance Partnership process to review progress, develop future goals, and identify professional development needs.
Model excellence by demonstrating professionalism, integrity and ethical behavior at all times. Enforce university and school policies, procedures, and cultural values.

Network Infrastructure and Scripting Oversight:
Provide high-level oversight for the configuration of workstation and server network interfaces. Support and supervise scripting and automation tasks to enhance operational efficiency and network reliability.
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
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Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.