About CCRI
The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here.
Job Summary
The Information Technology Networking and Infrastructure Group is responsible for providing the college with a secure and robust wired and wireless network to support all of the needs the college may want to use it for. This is to include but not limited to the all of the hardware and software that makes up the network and infrastructure. The Networking group is responsible for all four campuses as well as the college’s presence at the state data center.

The Network Technician IV (Senior Engineer) is responsible for managing, monitoring and improving CCRI’s secure multi-campus data, voice, video, local, and wide-area networks, including but not limited to: hardware, software, cable plant, other transmission media, cable and network management systems and customer service tools.
Duties and Responsibilities
Commitment to CCRI’s Mission:

Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
Work collaboratively with others in a diverse and inclusive environment.
Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.

Teamwork skills

Work closely with CCRI staff in meeting the technological needs of the College. Coordinate and collaborate with CCRI staff on various projects regarding new computer hardware, software, and impact on the College network so as to ensure the college wide Network remains robust and secure.

Communication Skills

Confer with department managers to resolve operational problems, provide consultation, review departmental IT needs and identify optimum equipment and service.
Coordinate and interface with service and equipment vendors to make sure CCRI users get the service and equipment needed to support their roles and duties.

Visionary Leadership skills

Assist in the Forecasting and planning of future growth for appropriate Network resources to accommodate CCRI’s growing presence in the secure network based landscape. This is to include but not limited to PCs, Classroom technology, Meeting/Conference room technology, VOIP, phones, IOT devices and cloud based technologies.

Technical Knowledge

Assist in all of the following: Evaluation of Network resources, needs and vendors. Coordinate planning to meet the requirements of installation, user, vendor, technical and systems development project teams. Design modifications for networking hardware and systems to improve performance and ensure total system conformity. Determine the most efficient and cost effective system modifications and hardware purchases.
Acquire current technical knowledge by attending conferences, seminars, trade shows, training programs and visiting relevant sites and vendors, and by reading and researching pertinent magazines and journals.
Research, evaluate, implement, test, and customize new technologies to best meet the needs of the College (includes but is not limited to: Cybersecurity, SDN, ZTNA, Cloud collaboration, video conferencing, distance education initiatives, etc.).
Stay abreast of state of the art technologies in the field.

Position-Specific Knowledge

Assist in the Planning, designing, and implementation all new network projects (including new construction)
Assist in design, configuration and installation of data/voice/video wiring systems, including but not limited to fiber optic cabling and fiber terminations.
Install, configure, and maintain up-to-date network management software and tools with their underlying databases to monitor and manage the College’s network. Proactively seek out solutions to ensure network/data security. Assist in the development and implementation of security policies for network usage.

Mentorship

Assist in training and supervision of technicians, employees and CCRI staff as needed. Provide technical guidance and consultation where applicable.

Project Management

Maintain all network documentation to ensure it is up to date and accurate.
Assist or Assume project leadership role in the implementation of IT projects. Prioritize and schedule projects and repairs to ensure timely and efficient completion. Provide oversight supervision of vendors’ staff when on premises.

Operations Knowledge

Maintain daily operations of multi-campus local and wide area networks; respond to service outages and emergencies outside of normal working hours as needed.
Monitor utilization levels and trends throughout the organization to determine quality of services. Assist in the Development, implementation and monitoring of workload standards and generate productivity reports. Assist in the Identification of optimum equipment and services. Recommend and implement policies and procedures accordingly.
Evaluate, implement, and support software, systems, and network hardware for network convergence (voice, video, and data networks using one infrastructure).
Implement, maintain, and configure up-to-date software and firmware for all network equipment.
Maintain a state-of-the-art understanding of all equipment and configurations, and make recommendations concerning the modernization of the College’s network

Other related duties as assigned
Minimum Requirements
Bachelor’s degree in a related field or an equivalent combination of post-secondary education and additional experience is required.
Minimum of 5 years experience in technical support, including project management with large-scale data and telecommunications networks and systems required.
Must have availability for emergency call-in; ability to travel and support all campuses/sites. Experience in wireless technologies, wiring technologies, LAN/WAN equipment, security systems such as firewalls and NAC, network protocols, analog and digital video systems, network management systems required.
Competencies and Desired Qualifications
Experience working with inventory management/work order/trouble reporting systems.
OS experience Cisco, Fortinet and LINUX preferred.
A Rhode Island Telecommunications System Technician’s License and certificates such as Cisco or Fortinet Preferred.
Experience in higher education enterprise networks preferred.
Strong service orientation, interpersonal, and communication skills for a diverse set of clients required.