Job Summary
Provides experienced design, development, testing, and configuration of software systems and computer programs.
Performs experienced analysis, programming, troubleshooting, bug-fixing, and tuning of new and existing software.
Consults with stakeholders/clients to review existing software solutions; develops new functionality and/or writes new code as needed; advises clients on critical decisions regarding information technology to improve overall business process efficiency.
Determines program module test procedures, generates required test data, and executes testing procedures.
Collaborates with other technical staff and stakeholders/clients to ensure optimum functionality, performance, accessibility, scalability, and security of supported software.
Documents software development efforts (changes, new functionality, issue/problem resolution).Provides documentation, information, and training through formal and informal communications to end users, departments, and internal staff.
Contributes to project planning, formulating objectives, estimating tasks; performs studies to include feasibility, conceptual design, cost/benefit analysis, development and implementation planning.
Ensures that all protocols used in the development and maintenance of software is up to date and compliant with university policies and standards; researches and stays up-to-date on new industry software development standards, emerging technology, UX/UI design/philosophy, and accessibility standards.

Qualifications
This position is posted at the Career Level but may be filled at the Core Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Career Level Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.



EDUCATION

Required

Bachelor's degree (preferably in computer science, business systems, or related field)
WORK EXPERIENCE

Required

2 years software development or related experience
SKILLS

Required

Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Preferred

Developing experience with the ServiceNOW ITSM platform, including integration with other systems
Experience working as a customer advocate through extended dialogue and shared understanding with the ability to translate user requests into programmable user requirements


Core Level Requirements

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.



EDUCATION

Required

Bachelor's degree (preferably in computer science, business systems, or related discipline)
WORK EXPERIENCE

Preferred

Some experience in software development or related experience
SKILLS

Required

Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty