Job Overview
As the Director of Network Operations, you will be responsible for overseeing the 24x7 availability, performance, and security of the University's network and voice services. You will perform varied tasks that include analyzing the network and recommending changes or upgrades, ensuring compliance to best practices, promoting continuous improvement operations, budget management, capacity planning, overseeing other technical resources, and vendor management. This position is a key leader for the infrastructure team and will be collaborating with other teams across the university.

Required Education
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field

Required Trainings/Certifications
Valid driver's license with an acceptable record

Required Experience
Seven (7) years of advanced level experience working with networking hardware and software including network design and implementation.
Five (5) years supervision and management experience of a technical network management team of at least 15 technicians.
Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.
Demonstrated knowledge of network service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.
Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.
Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.
Additional Qualifications Considered


CCNA, CCNP, CCIE, or related industry certifications.
Expert level knowledge in systems/platforms/technologies currently used by the department.
Degree or training in business administration or management.
Experience in supporting or delivering technology services in Higher Education.


Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental demands.
Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

Competitive salary range dependent on the candidate's experience.
Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
Tuition remission is available for employees and their eligible dependents.
Enjoy discounts for on and off-campus activities and services.


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.