Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.  Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office.  Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect.  These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

The Medical College of Georgia (MCG) is one of the nation's largest medical schools by class size, with 304 students per class. The MCG educational experience is anchored by the main campus in Augusta, with regional clinical campuses for third- and fourth-year students across the state, and two four-year campuses located in Athens (in partnership with the University of Georgia) and in Savannah (in partnership with Georgia Southern University). MCG's expanding partnerships with physicians and hospitals across Georgia currently provide more than 350 sites where students can experience the full spectrum of medicine, from complex care hospitals to small-town solo practices. MCG and its teaching hospitals also provide postgraduate education to approximately 575 residents and fellows in 50 different Accreditation Council for Graduate Medical Education-approved programs. Our researchers and clinicians focus on what most impacts the health of Georgia's and America's children and adults, including cardiovascular biology and disease, cancer, neurosciences and behavioral sciences, public and preventive health, regenerative and reparative medicine, personalized medicine and genomics. Our physician faculty also share their expertise with physicians and patients at about 100 clinics and hospitals statewide.

This incumbent will be responsible for developing in collaboration with the Neurostimulation Director and Department Administrator, implementing, monitoring, and evaluating the quality improvement initiatives within the Interventional Psychiatry program. This role supports clinical excellence, regulatory compliance, patient safety, and operational effectiveness across behavioral health services, including treatments such as TMS, ECT, esketamine therapy (Spravato), and other emerging interventional psychiatric interventions. They will collaborate with multidisciplinary teams to drive continuous improvement, optimize patient outcomes, and ensure adherence to organizational, state, and federal, and accreditation standards. This will include ensuring training program adherence, scheduling patients and trainees for appropriate rotations, and ensuring supervision is maintained as directed.

Additionally, this position will be responsible for department grand rounds coordination and event planning. This includes scheduling; educational content oversight, including gap analysis; communication and marketing; data collection; and critical decision-making for prioritizing educational topics, accreditation standards, participant feedback, CME activities, programming, and special presentations.

The responsibilities include, but are not limited to:

Quality Improvement/Performance Management/Program Development

Design, implement, and manage quality improvement programs and performance improvement projects.

Collect, analyze, and report clinical, operational, and patient experience data.

Monitor quality metrics, key performance indicators (KPIs), and treatment outcomes.

Identify trends, gaps, and opportunities for process improvement.

Develop action plans to address identified quality and patient safety concerns.

Support strategic initiatives related to the expansion and optimization of interventional psychiatry services.

Participate in workflow redesign and process improvement efforts.

Evaluate new technologies, interventions, and best practices to enhance service quality.

Schedule patients within the Interventional services and follow patient outcomes.

Grand Rounds Coordinator

Program Planning and Coordination: Develop and maintain the annual Grand Rounds schedule. Coordinate educational topics aligned with organizational priorities, quality initiatives, and emerging clinical practices.

Identify and recruit internal and external speakers, subject matter experts, and thought leaders. Schedule presentations, reserve meeting space, and coordinate virtual platforms. Manage event logistics from planning through post-event evaluation.

Speaker Management: Serve as the primary liaison for invited presenters. Coordinate speaker agreements, honoraria, travel, and accommodations if applicable. Collect biographies, presentation materials, learning objectives, and disclosure forms. Ensure presentations meet educational and accreditation requirements. Provide presenters with audience demographics and program expectations.

Continuing Medical Education (CME) Administration: Coordinate CME/CE accreditation requirements. Ensure compliance with ACCME, nursing, psychology, or other applicable continuing education standards.

Maintain documentation required for accreditation audits. Process attendance records and educational credits. Track participant completion and evaluations.

Educational Content Oversight: Review proposed topics for relevance, evidence-based content, and alignment with organizational goals.

Collaborate with medical leadership to identify educational gaps and priorities. Support development of learning objectives and outcome measures.

Event Operations: Coordinate audiovisual equipment, webinar technology, and presentation materials. Manage registration and attendance tracking. Facilitate event setup and execution.

Troubleshoot technical issues during presentations. Ensure seamless virtual, hybrid, or in-person delivery.

Communication and Marketing: Create and distribute Grand Rounds announcements and promotional materials. Maintain educational calendars and event schedules. Promote participation among physicians, healthcare providers, trainees, and staff. Coordinate communications through email, intranet, newsletters, and other channels.

Data Collection and Evaluation: Collect participant evaluations and feedback. Analyze attendance, satisfaction, and educational effectiveness metrics. Prepare reports for medical education committees and leadership. Identify opportunities for program improvement. Monitor trends in participation and topic effectiveness.

Compliance and Record Management: Maintain accurate educational records and attendance documentation. Ensure compliance with institutional, regulatory, and accreditation requirements. Retain files related to speaker disclosures, evaluations, and CME documentation.

Support accreditation reviews and audits.

Research & Hosp Discharge

The Patient Flow & Research Integration Coordinator serves as the primary liaison between the Behavioral Health (BH) Clinic and affiliated research groups. This role is responsible for optimizing patient flow, improving communication across clinical and research teams, identifying eligible research participants, and ensuring seamless coordination of patient care and research activities. The position supports operational excellence while enhancing patient experience, regulatory compliance, and research enrollment objectives.

Patient Flow Coordination

Research Collaboration

Communication and Stakeholder Management

Data and Reporting

Compliance and Quality Improvement

Hospital Discharge Integration and Transitional Care to Clinic

Clinical Outcomes & Data Analytics

Track patient outcomes for interventional psychiatry services.

Maintain databases and quality dashboards to support decision-making.

Analyze treatment effectiveness, safety indicators, patient satisfaction, and access-to-care metrics.

Prepare reports for leadership, medical directors, quality committees, and regulatory agencies.

Support evidence-based practice initiatives and outcomes research activities.

Regulatory Compliance & Accreditation

Ensure compliance with Joint Commission, CMS, state regulations, HIPAA, and other applicable requirements.

Assist with accreditation surveys, audits, and regulatory inspections.

Monitor adherence to clinical protocols, documentation standards, and policies.

Maintain quality records and documentation required for compliance activities.

Patient Safety & Risk Management

Partner with clinical leadership to promote a culture of safety.

Monitor incident reports, adverse events, and near misses.

Facilitate investigations and recommend process improvements to reduce risk.

Support implementation of patient safety initiatives and best practices.

Education & Collaboration

Educate staff on quality improvement methodologies, regulatory standards, and performance expectations.

Collaborate with psychiatrists, nurses, therapists, technicians, and administrative staff to implement improvement initiatives.

Facilitate quality meetings, workgroups, and interdisciplinary committees.

Assist in developing policies, procedures, and clinical practice guidelines.

Other duties as assigned.

Educational Requirements

Bachelor's degree from an accredited college or university in health sciences, business, healthcare administration, or health information management and at least one year experience performing quality management functions, such as data analysis, data display, leading improvement projects and teams, and the PDSA improvement projects and teams, and PDSA improvement process.

Preferred Experience

Healthcare work experience in quality improvement, systems design, or project management.

4 years' administrative experience in a hospital or clinic setting.

ABILITIES

Ability to appropriately assess situations, determine when to move patients, involve leadership, and escalate concerns.

Ability to think through complex processes, anticipate potential outcomes, and make independent decisions that support safe and effective patient care.

Ability to recognize process gaps and implement appropriate interventions that positively impact clinical and operational outcomes.

Ability to connect operational decisions with their potential impact on patient safety, clinical outcomes, financial performance, and patient satisfaction.

Ability to contribute to organizational growth and reputation by promoting efficient processes, positive patient experiences, and high-quality outcomes.

Ability to exercise sound judgment and take appropriate action with minimal supervision.

KNOWLEDGE

Proficiency with the basic tools of continuous quality improvement, work process redesign, or reengineering.

Knowledge of clinical and operational processes and how they impact patient safety, clinical outcomes, patient satisfaction, and organizational efficiency.

Knowledge of scheduling processes, resource utilization, and appropriate interventions to support timely and effective patient care.

Understanding of how operational decisions influence financial performance, organizational growth, and overall reputation.

SKILLS

Strong critical-thinking and process-analysis skills to evaluate situations, identify appropriate interventions, and determine the best course of action.

Strong decision-making skills with the ability to independently assess circumstances and make sound, timely decisions.

Effective scheduling and prioritization skills to optimize resources, improve operational efficiency, and support patient access and satisfaction.

Shift: Days/M-F (work outside of the normal business hours will likely be required of an employee in an exempt level position)

Pay Band: 11

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 9/24/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

 

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365