Position Summary
This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Student Support Technology (SST) position for the College of Business at Oregon State University (OSU).

Pay rate for this position is $15.95 per hour.

Position Duties
Customer Service, Troubleshooting, and Equipment Maintenance
Responding to walk-in, phone, and email questions about the computer lab
Maintaining printers
Cleaning computer labs and common areas
Maintaining communication between Level 2 Student Support Technicians and full-time employees.
Making and monitoring tickets within out ticketing system (Service Now).
Opening and closing facilities
Other duties as assigned
Minimum Qualifications
Full Employment Eligibility Requirements can be found here: http://fa.oregonstate.edu/stu-manual/500-employment-eligibility-requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
Must meet the applicable minimal enrollment standard
High School student: Regularly enrolled in a high school or participating in a home-schooling program
Undergraduate and post-baccalaureate student: 6 credit hours per term
Undergraduate international student: 12 credit hours per term*
Graduate student officially admitted to Graduate School: 5 credit hours per term
Graduate international student officially admitted to Graduate School: 9 credit hours per term*

*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
Interpersonal communication skills, including phone etiquette
Professional and courteous demeanor
Desire to provide outstanding customer service
Ability to work independently and learn quickly
Self-motivated
Preferred (Special) Qualifications
Experience with Microsoft Office 365
Demonstrated knowledge of Windows 11
Familiarity with Active Directory, DNS, DHCP, and networking basics
A demonstrable commitment to promoting and enhancing diversity
Working Conditions / Work Schedule
Schedules are fixed by term, flexible with class schedules, and are 10-24 hours per week.
Available to work Monday through Friday 7 AM – 10 PM, Saturday 12 PM – 6 PM, and Sunday 12 PM – 8 PM. Hours that are outside business hours may be expected depending on availability.