Patient Services Representative

Ball State University

Muncie, IN

ID: 7283938 (Ref.No. BSU45106)
Posted: 2 months ago
Application Deadline: Open Until Filled

Job Description

The Patient Services Representative (PSR) will be responsible for providing support in managing patient financial accounts, scheduling appointments, and other clinical and administrative tasks to ensure a quality patient experience. This position is part-time at approximately 20 hours per week.

Join our Interprofessional Community Clinics as a Patient Services Representative!In this rewarding part-time role, you will work with patients to schedule appointments for services, assist with account balances, verify insurance, and aid in facilitating any necessary steps to ensure continuity of care. If you are organized, possess excellent communication skills, and place customer service first, we invite you to apply.
This position is hourly part-time at 20 hours per week.

Job Function:

The Patient Services Representative (PSR) will be responsible for providing support in managing patient financial accounts, scheduling appointments, and other clinical and administrative tasks to ensure a quality patient experience. This position is part-time at approximately 20 hours per week.

Minimum Education:

Eighteen months of specialized training or education beyond high school or equivalent amount of related experience.

Preferred Education:

Associate degree or equivalent.

Minimum Experience:

One year of office support experience.

Preferred Experience:

  • Previous experience in healthcare administration.
  • Experience managing patient account balances and health insurance claims processing.

Duties and Responsibilities:

  • Manage patient financial accounts including follow-ups on accounts receivable
  • Manage appointment scheduling with patients and outside provider offices
  • Register patients for services in the electronic health records system
  • Organize and prioritize patient referrals by date received and service level
  • Assist with insurance claims processing and verification
  • Assist in obtaining necessary prior authorizations for services
  • Perform other related duties as assigned
  • Maintain regular and predictable attendance.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
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