Job Summary
Are you a highly organized and detail-oriented professional looking to make a real difference in the lives of medical residents? Join our dynamic team as the Resident Support Assistant at the Johnson City Family Practice, where you’ll play a vital role in ensuring the smooth daily operations of our renowned resident program.

Reporting directly to the Resident Coordinator and Program Director, you’ll be the crucial link between our administrative team, Medical/Program Directors, students, faculty, and staff. Your unwavering dedication and exceptional interpersonal skills will be the foundation upon which you build strong relationships and facilitate seamless communication across all stakeholders.

As the Resident Support Assistant, your responsibilities will be as varied as they are impactful. From maintaining confidential materials and assisting with eBucs requisitioning, to managing the Medical/Program Directors’ calendars and coordinating educational activities, you’ll be the go-to problem solver who keeps everything running like a well-oiled machine.

But your role extends far beyond administrative tasks. You’ll be an integral part of the resident recruitment process, ensuring our program attracts the best and brightest talent. By overseeing the resident duty hours and evaluation system, you’ll help shape the educational journey of our future physicians, contributing to their growth and success.

If you thrive in a fast-paced, mission-driven environment and are passionate about supporting the medical community, this is your chance to make a lasting impact. Join our team and become the trusted partner that elevates the resident experience at Johnson City Family Practice.

This position is located at Johnson City Family Medicine Clinic.

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
Paid time off & leave
17 paid holidays
Educational Assistance
Health and life insurance
Retirement
Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
Ability to establish and maintain effective working relationships and to be a team player.
Ability to communicate effectively.
Ability to organize, manage multiple tasks efficiently, and independently monitor projects to successful completion.
Ability to accept responsibility and demonstrate discretion and good judgement.
Ability to provide excellent customer service (faculty members, residents, medical students, staff, departmental personnel, vendors, and visitors).
Ability to be a good role model for medical students and residents regarding organization and professionalism.
Ability to handle confidential information responsibly.
Ability to comply with HIPAA guidelines.
Ability to enter data accurately.
Ability to work in an environment with frequent interruptions.
Ability to solve problems and recommend solutions.
Ability to work independently.
Ability to effectively utilize computer software to accomplish duties, including programs for word processing, presentation, spreadsheet, resident application system, and resident/faculty system.
Ability to locate, understand, communicate, and comply with Tennessee Board of Regents, ETSU, and Family Medicine policies, guidelines, and procedures for all activities.
Ability to learn and efficiently assimilate new technologies, hardware, and software into daily functions.
Ability to electronically create, store, edit, and transmit documents and photos in portable document format (pdf).
Ability to gather and compile data for a variety of purposes.
Ability to enter data accurately and to verify the data entry of others.
Required Qualifications
Associate’s degree;
OR
High School Diploma/GED
Two (2) years of office experience in the business and/or healthcare field.