IT Help Desk Manager
University of South Carolina
Salkehatchie, SC
ID: 7275631
Posted: 3 months ago
Application Deadline: Open Until Filled
Job Description
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Benefits for Temporary Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the benefits section on the Applicant Portal.
Position Description
Advertised Job Summary
Serve as IT operator and maintainer of USC Salkehatchie desktops, assist IT Director with day-to-day routine activities, and serve as a backup on the Allendale and Walterboro campus.
Order and maintain IT supplies and computer inventories. Assist with maintaining and updating computer images and upgrades. Responsible for the proper disposal of all obsolete computer assets in accordance with USC surplus property policy. Instruct and train end users in proper techniques of operations. Maintain end user inventory records.
Respond to all computer and smart classroom equipment failures in accordance with repair ticketing procedures to USC Salkehatchie Help Desk for immediate corrective actions. Make mechanical repairs, perform preventive maintenance. Report outages to IT Director USC Salkehatchie. Call in repairs on lease equipment (such as network copiers) covered under maintenance contracts to appropriate vendors.
Qualifications
Knowledge of desktop support, hardware and Windows operating systems support required. Associates Degree and 5 years experience or Bachelor’s Degree and 2 years experience preferred. Experience, training and certifications may be substituted for education.
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Benefits for Temporary Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the benefits section on the Applicant Portal.
Position Description
Advertised Job Summary
Serve as IT operator and maintainer of USC Salkehatchie desktops, assist IT Director with day-to-day routine activities, and serve as a backup on the Allendale and Walterboro campus.
Order and maintain IT supplies and computer inventories. Assist with maintaining and updating computer images and upgrades. Responsible for the proper disposal of all obsolete computer assets in accordance with USC surplus property policy. Instruct and train end users in proper techniques of operations. Maintain end user inventory records.
Respond to all computer and smart classroom equipment failures in accordance with repair ticketing procedures to USC Salkehatchie Help Desk for immediate corrective actions. Make mechanical repairs, perform preventive maintenance. Report outages to IT Director USC Salkehatchie. Call in repairs on lease equipment (such as network copiers) covered under maintenance contracts to appropriate vendors.
Qualifications
Knowledge of desktop support, hardware and Windows operating systems support required. Associates Degree and 5 years experience or Bachelor’s Degree and 2 years experience preferred. Experience, training and certifications may be substituted for education.