Reporting to the Director of Learning Technologies Support within Technology-enhanced Learning and Online Strategies (TLOS), the Learning Technologies Specialist provides faculty-facing services related to TLOS-supported tools and platforms, including Virginia Tech’s learning management system, video capture and video conferencing systems, blogging platforms, and other teaching and learning technologies.



Working within an assigned portfolio of tools and platforms, the Learning Technologies Specialist will:

Create and deliver professional development workshops and on-demand training.

Conduct one-on-one faculty consultations.

Provide technical expertise to help answer complex support requests received by Virginia Tech’s help desk.

Contribute to documentation in Virginia Tech’s knowledge base (ServiceNow) and on the TLOS website.

Analyze usage patterns and system logs to help TLOS leadership make data-informed decisions about its digital learning ecosystem.

Maintain relationships with vendors, developers, and external user communities.

Contribute to contract reviews and renewals in support of TLOS finance personnel and the university’s procurement team.



In addition, the Learning Technologies Specialist will pursue the following opportunities:

Gather feedback from Virginia Tech faculty and students to better understand how TLOS-supported tools are being used.

Actively participate in TLOS’s faculty user communities, discussion groups, and peer support networks.

Explore new commercial and open-source learning technologies, staying current with trends in the field and seeking out ways to implement or adapt emerging technologies for use at Virginia Tech.

Partner with teaching faculty and other TLOS employees on grant-supported innovation projects.

Develop strategies for improving TLOS's user experience (UX) mindset, helping the entire organization understand and advocate for faculty and student needs.



Required Qualifications:

Bachelor’s degree.

Relevant work experience in the field of educational technology or technical customer support.

Excellent communication and interpersonal skills, demonstrated through professional interactions with clients and stakeholders.

Demonstrated ability to manage multiple and competing priorities in a dynamic environment.



Preferred Qualifications:

Advanced degree, preferably in a field related to information technology or education.

Broad knowledge of technology-enhanced learning environments, tools, services, and pedagogies used in higher education.

Demonstrated expertise with learning management systems, video capture and video conferencing tools, and other learning technologies.

Experience working with instructors to develop educational materials.

Demonstrated ability to design and deliver effective workshops, consultation sessions, and other professional development resources for faculty.