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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant, Student Records

Job Description Summary:

To provide support services to prospective, returning, and current students, staff, and faculty. To maintain student records data in accordance with federal, state and ACC records policies.

Job Description:

Description of Duties and Tasks

• Provides service to applicants, current, and returning students; assists students with student records questions, answers incoming calls, emails and responds to inquiries.

• Opens and distributes mail. Receives and scans student record documents into web-based document imaging and management system. Data entry of information from incoming transcripts and other documents to update student records in SIS database system.  

• Update student records with student-submitted data change forms, residency update forms and other incoming forms and records related to student records.  

• Working with system-generated reports, corrects and updates student record information needed to support college reporting requirements.  

• Runs student system-delivered processes to import incoming data files into the student records system.  Works error reports to resolve any record import issues to assure full and accurate student records data import. 

• Assists with resolution of issues for applicants, students, faculty, other college departments, and the general public. Makes appropriate referrals when needed.

• Provides entry and registration support for events for community-based entities and agencies.  

• Assists with gathering information and providing reports as needed to appropriate departmental operational stakeholders.

• Assists with gathering information required to respond to student records release to authorized entities including subpoenas and student-authorized records releases.

•  Assists with review of collegewide registration and academic calendars; assists with using Administrative-approved dates to schedule annual and semester-based work activities.

•  Assists with process review and collaborates with other college staff to resolve issues in college systems.  

Knowledge

• Principles and practices pertaining to admissions, recordkeeping and enrollment procedures. 

Skills

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills including tact, discretion and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials.

•  Applying academic record policy and procedures.

•  Establishing and maintaining effective working relationships.

• Effective customer-orientation when working with a diverse population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

• Use of cloud-based data entry and management systems

Required Work Experience

• One year of related work experience.

Required Education

• High school diploma or educational equivalent.

Physical Requirements

• Work is performed in a standard office or similar environment.

• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

• Occasional lifting of objects up to 10 pounds.

Number of Openings:

1

Job Posting Close Date:

August 1, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.