Job Responsibilities:

Consults with subject matter experts to share standardized best practices for system health through metrics observability, alerting, and dashboarding.
Collaborate with IT professionals across the University system to identify, establish, and measure service level agreements (SLA), service level indicators (SLI), and service level objectives (SLO).
Identify manual or repetitive tasks and automate them.
Implement consistent incident classification by prioritizing SLO’s impact and error budget consumption.
Design, plan, build, and implement monitoring tools and dashboards that promote visibility, transparency, and early detection in a complex technical environment.
Communicate complex technical concepts, problems, and solutions to technical and non-technical audiences.
Actively contribute to Agile and Scrum practices utilized by team members and make recommendations.
Create and review documentation used to document infrastructure support methods, procedures, and configuration.
Participate in regular on-call rotation as defined by team needs.

The University of Minnesota is an Equal Opportunity Educator and Employer.

Qualifications
***Please document qualifications on resume

Required Qualifications:

BA/BS plus at least two years of experience, or master's degree.
Experience consulting with IT subject matter experts and service owners to help set and define KPIs (SLIs, SLOs, and error budgets) for service reliability.
Experience with Splunk queries, creating and publishing dashboards.
Experience with software development, automation, or infrastructure as code
Demonstrated experience in IT process improvement.
Experience capturing technical requirements and turning into deliverables.
Preferred Qualifications:

SAFe, Lean, or Agile experience.
Experience and proficiency with multiple operating systems and other Infrastructure technologies (networks, storage, hybrid cloud, etc).
Strong understanding of system health, resilience, and disaster recovery compliance reporting needs.
Demonstrate commitment to supporting diversity and inclusion in the workplace.
Able to work in a collaborative cross-functional team environment.
ITIL Foundations experience.
Benefits
Working at the University

At the University of Minnesota, you’ll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF) opportunity
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Employee Transit Pass with free or reduced rates in the Twin Cities metro area
Please visit the Office of Human Resources website for more information regarding benefits.