Administrative Coordinator for Academic Technologies

Ball State University

Muncie, IN

ID: 7262974 (Ref.No. BSU43883)
Posted: July 15, 2024
Application Deadline: Open Until Filled

Job Description

This position reports to the Senior Systems Specialist and will provide primary support for the technological initiatives in Academic Affairs, including the Faculty Success Solutions Administrator and Operations Specialist. Responsibilities include: schedule and coordinate meetings, coordinate and deliver training sessions, manage communication including phone calls and the help line, monitor the tech email account, prepare support materials and update website, and facilitate the collection and dissemination of information.

We seek a dynamic, organized, collaborative individual to join our team as an Administrative Coordinator for Academic Technologies. This individual will play a key role in supporting faculty success and work closely with other members of the Vice Provost for Academic Affairs office in understanding faculty needs, solving problems, increasing effectiveness, and improving productivity. Tremendous potential for professional growth and development within a supportive team.

Job Function:

Minimum Education:

Associate's degree or equivalent combination of education and experience will be accepted in lieu of an associate's degree.

Preferred Education:

Bachelor's degree.

Minimum Experience:

One year of administrative office experience or related experience.

Preferred Experience:

Strong background in MS Excel, Powerpoint, and other platforms; background in developing materials for presentation; demonstrated ability to work collaboratively and independently

Duties and Responsibilities:

Serve as the primary point of contact for faculty and staff utilizing Watermark's Faculty Success solution, providing guidance and support for the reporting cycles throughout the year.
Provide administrative support by granting faculty, proxy, and administrative access to the Faculty Success solution. Collaborate with faculty, staff, and administrators to understand the requirements, challenges, and goal for the Faculty Success solution.
Assist in the creation and configuration of annual merit, salary, and promotion and tenure workflows within Faculty Success.
Contribute to the development of training materials, documentation, and resources to facilitate the successful adoption and utilization of the Faculty Success solution; deliver comprehensive training sessions and workshops to faculty members, administrators, and other users to ensure they are proficient in using the solution.
Maintain all office communication for Academic Technologies, including creating appointments, maintaining the calendar of the Faculty Success Solutions Administrator and Operations Specialist, answering the phone, monitoring the email helpline, updating the website, cataloging all training materials, filing and updating all departmental and college documents, arranging for campus-wide announcements, arranging any required travel, and any other related administrative duties as assigned.
Provide ongoing support to clients, addressing technical issues, troubleshooting challenges, and offering best practices to optimize their use of the solution. Follow up with survey and focus group activities, and keep records on assessment, reflection and improvement of materials.
Act as a liaison between faculty/staff and the Senior Systems Specialist for Academic Affairs to share feedback, filter requests, and enhance opportunities for the solution.
Maintain documentation for all procedures and workflows related to the Faculty Success solution. Work with the Vice Provost for Academic Affairs office to ensure that the Promotion and Tenure process, as well as the Salary and Merit process, are both functioning smoothly, and provide specific data on functionality and improvement annually.
Work with the Senior Systems Specialist to create audit reports and data integrity checks that support the accuracy of the data entered. Assist in the improvement of data flow creation and document this improvement.
Serve as a back-up support for the Vice Provost for Academic Affairs office staff as needed.
Perform other related duties as assigned.
Maintain regular and predictable attendance.
Track progress on all projects for the Faculty Success Solutions Administrator and Operations Specialist and the Senior Systems Specialist.

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.

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