Job Type
Full-time
Create a comprehensive athletic ticketing operations and procedures plan for the College, including paid admission for 6 ticketed varsity intercollegiate programs as well as special events. Responsible for generating ticket revenue for each ticketed sport, creating efficiencies with other departments on campus and efficiently managing the day-to-day operation of the ticket office. The position will coordinate a variety of related finance, marketing, and promotional activities. The position directly supervises the personnel, resources, and employees assigned to the day-to-day ticketing function.
Requirements

1. Responsible for ensuring that the department maximizes revenue generation for all ticketed sports as well as special events. Assist with creation and implementation of revenue generation plan.

2. Direct all operations and procedures of the Athletic Ticket Office. Supervise daily sales operations, including phone sales, group sales, counter sales, online, and mail processing. Implement ticket prices for all athletic events, and project season ticket and gate revenue for the fiscal year.

3. Hire, train, schedule, and supervise part-time and student office staff and game day staff assigned to selling tickets, taking tickets, and program sellers. Identify and develop student leadership opportunities in the ticket office.

4. Implement and manage a comprehensive ticket software program. order, update, and maintain necessary computer hardware to maintain, program, and train ticket staff on use of the program. Monitor ticket inventory. Provide daily/weekly ticket sales reports, annual comparisons and progress reports. Create and maintain season ticket holder databases.

5. Constantly update the ticket portion of the Saint Mary's College athletic website in regard to tickets, including promotional activities, sales information, ticket related releases, etc. Responsible for the proper setup and updating of the Saint Mary's portion of all ticket related software and hardware.

6. Must handle various customer related problems as well as trouble shoot software and hardware issues. Must be able to project pricing without negatively effecting revenue

7. Directly responsible for the implementation and operation of sales, marketing, and customer service programs within the ticket office (ie. ticket pricing, gathering consumer information, as well as providing superior customer service).

8. The generation of revenue across all ticketed sports is a key component of the Athletic Department budget. Increasing revenue by making strong decisions will be key to the individuals success in this position.

9. Responsible for monitoring and generating revenue for several restricted and unrestricted accounts with in the athletic department.

10. Will help supervise student workers.

Know, recognize, and comply with the laws, policies, rules, and regulations governing the College and its employees, and the rules of the National Collegiate Athletic Association (including, but not limited to, NCAA Bylaw, Article 11 and its requirement to report all athletically-related income and benefits from sources outside of the College to the President) and of the West Coast Conference as now constituted or as may be amended in the future. Supervise and ensure that any assistants and any other employees and/or volunteers for whom you are administratively responsible comply with the aforesaid policies, rules and regulations. Immediately advise the Director of Athletics if you have reasonable cause to believe violations, whether by employees or students, have occurred or will occur.

Salary Description $67,980

To apply, visit https://recruiting.paylocity.com/Recruiting/Jobs/Details/2570268


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