Summary

Information and Technology Services (ITS) is looking for a Business Analyst Intermediate to join the Enterprise Applications Services (EAS) Salesforce Center of Excellence (SFCOE) team within ITS.

You like working on a highly collaborative Salesforce team bringing new ideas and perspectives. You like analyzing data and organizing it in a way to assist users in making data-driven decisions. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

Remote work is currently available with the possibility to renew every year based on University and ITS leadership directive, business needs, and/or performance. You will need to occasionally attend meetings on the Ann Arbor campus and be within a reasonably commutable distance. Details can be worked out with the hiring manager. Standard working hours are in the eastern time zone.

This position is a three-year term limited position.

Responsibilities:

Investigate and analyze data related to Salesforce, Marketing Cloud and U-M institutional data.
Review and maintain updates for the Enterprise data policy for the U-M Salesforce Ecosystem.
Review integrations and work with development team to resolve issues
Elicit and document business requirements from Salesforce Unit Liaisons (SULs) and users using techniques like interviews, focus groups, and surveys.
Collaborate with BSA Lead to analyze and prioritize requirements to ensure alignment with business goals and objectives.
Document Salesforce solutions based on gathered requirements, considering best practices and scalability.
Create functional specifications, process flows, data models, and other relevant documentation.
Assist and/or lead training sessions for end-users to ensure they are proficient in using Salesforce effectively.
Provide ongoing support and address user inquiries or issues related to Salesforce functionality and other third-party platforms.
Perform user acceptance testing (UAT) and assist SULs in validating the solution.


Required Qualifications:



Bachelor's degree in a related field and/or equivalent combination of education, certification and experience.
Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently.



Desired Qualifications



Demonstrated skills in analyzing, exploring and preparing data in a large scale ecosystem
Demonstrated skills in data analysis and process modeling tools and techniques.
Demonstrated skills in business systems analysis, design, and system testing.
Demonstrated proficiency with current computer technology and applications (e.g. Business Process Mapping software, word processing, spreadsheet, and collaboration applications).
Why Work at Michigan?



In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave