Mission Statement
The University of Michigan Medical School mission is to transform health through bold and innovative education, discovery, and service. Our community of faculty, staff and learners throughout 20 clinical and nine basic science departments, is committed to this single mission.

Responsibilities*
Responsible for all activities and technical guidance for planning, supervising, monitoring, and maintaining systems operations for Medical School Facilities.
Function as the department liaison for standards implementation.
Function as the point of contact and business owner for Health Information Technology & Services (HITS) relating to infrastructure planning, system conditions, and Network Admission
Control (NAC) portal registration for Medical School Facilities equipment.
Coordinate corrective and preventative maintenance of systems with stakeholders and maintenance vendors.
Manage the inventory and asset life cycle of equipment deployed within Medical School buildings including procurement and disposal.
Manage key boxes including installations, moves, updates, access, and audits.
Coordinate 800mhz radio services with campus service providers for Medical School Facilities radios.
Manage access profiles for the Medical School across two access systems and audit access profiles on a periodic basis.
Troubleshoot access situations and advise MCard offices on Medical School access philosophies.
Coordinate keying strategies with service providers related to master and space key allocation.
Participate in emergency response related to Medical School Facilities systems and operations activity as needed after hours and on weekends.
Any other duties as assigned.
Required Qualifications*
Senior level: 5 Years of direct experience managing and troubleshooting business applications, access control, and surveillance systems.
Intermediate level: Less than 5 Years of direct experience managing and troubleshooting business applications, access control, and surveillance systems.
A cover letter as first page of resume explaining qualifications and interest in the position
Working knowledge of workflow management tools and ticketing systems.
Experience with access control software and associated hardware.
Experience in a customer service position demonstrating positive customer outcomes.
Proficiency in Microsoft Suite of software including Teams, Word, Excel, Outlook, and associated keyboarding skills.
Desired Qualifications*
Experience working with the U-M Division of Public Safety and Security to develop solutions related to access and security issues.
Knowledge of Michigan Medicine and Medical school policies/procedures and organizational structures.
Experience with internet protocol, analog, and/or digital surveillance systems.
Experience with C-Cure 9000 access software and associated hardware.
Experience with University of Michigan systems (Business Objects, M-Pathways, Service Now, etc.).
Familiarity with an academic medical center operation and associated business.
Experience managing and planning budgets related to business systems, access control, surveillance, and operations systems.
Excellent organizational skills, including time management, project management and attention to detail.
Ability to assess competing priorities, manage workflow, and meet operational deadlines in a complex matrixed environment.
Ability to work and communicate within a team environment, as well as independently with limited direction or oversight.