Job Summary
The Support Technician for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment and assisting and training students, staff and faculty as needed; assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System (TurnitIn), Respondus Lockdown Monitor/Browser/4.0 Exam Bank, NetTutor Online Tutoring and Camtasia; working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas.
Minimum Qualifications
1. Bachelor’s degree in a related field, OR equivalent combination of training and related work experience in PC technical support
2. Knowledge of commonly-used concepts, practices, and procedures with Learning Management Systems.
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours
This is a full-time position requiring 40 hours per week. Work hours are flexible and will include weekend coverage.