Essential Duties
Be part of the front line of tech support at ASU.
Provide technical support to customers by troubleshooting software-related issues via phone, email, remote tools, or in-person assistance.
Assist supervisors and vendors with installing, updating, and maintaining system, utility, and application software, including:
ASU Google and O365 email systems
Virtual Desktop Infrastructure (VDI) for labs and remote access
Managing user access within various software systems
Software packaging, deployment, and updates
Perform additional duties as assigned to support the department’s operations.

Work Schedule:
Standard operating hours are 8:00 AM – 5:00 PM, Monday through Friday. Student technicians must schedule their work hours within this time frame but may occasionally be asked to assist with events or support needs outside standard hours.
Required Qualifications
Must be a currently enrolled student, registered for classes, and in good academic standing.
Must maintain a 2.0 GPA or higher.
Basic understanding of computer software and basic troubleshooting ability;
Ability to work individually and also with team members;
Must effectively communicate one on one with end users;
Ability to efficiently manage your time in a fast-paced work environment
Preferred Qualifications
Experience with the following is preferred but not required:
Windows OS
Mac OS
VDI Horizon
Software Packaging and Deployment (KACE/SCCM/Intune)
Microsoft Office Suite (0365)
Computer programming
Mobile devices
Active Directory Services
Physical Demands
Transport computers and other equipment across campus
Sitting/standing at a computer during work shift
Salary Starting at $13 an hour
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected].