Job Summary
The University of Michigan's College of Literature, Science, and the Arts (LSA) has an exciting opportunity for a team-focused, data-driven, and collaborative Manager of Instructional Computing & Hardware Lifecycle to join LSA Technology Services. You will report to the Assistant Director for Computing in the Research, Infrastructure, and Computing division.

This position is responsible for providing strategic and operational leadership for staff managing academic technologies in instructional computing environments (classrooms, classlabs, loaner pools, and specialized learning spaces), and hardware lifecycle activities (e.g., device procurement, inventory tracking, deployment, upgrades, patching, and device retirement) across LSA. The selected candidate will partner with college leadership, internal and external technology teams, faculty, unit leadership, and key stakeholders to establish, align, and implement strategic technology priorities across the College.

Responsibilities*
About The Job

In this role, you will lead a dedicated team responsible for managing instructional spaces, learning environments, and the lifecycle of thousands of computing devices deployed across the college. You will partner with peers, Technology Services Directors, and other college leaders to align support services with instructional technology, investigating new desktop needs/costs, and administrative computing requirements.

Instructional Computing & Academic Technology Leadership:

Oversee the operational support, maintenance, and strategic direction of instructional computing environments, including computer labs, active learning classrooms, and device loaner pools across LSA facilities.
Partner with faculty, academic leadership, and instructional designers to introduce new or enhanced academic technologies, software applications, and systems that enrich learning and teaching.
Ensure high availability, performance, and readiness of instructional technology tools and computing spaces prior to academic terms and daily instruction.
Hardware Lifecycle & Fleet Management:

Lead hardware lifecycle management activities, including inventory control, procurement planning, deployment, OS upgrade cycles, patching, vulnerability mitigation, and orderly device retirement.
Monitor hardware fleet health and compliance to ensure alignment with university security standards, LSA policies, and asset management protocols.
Partner with the Assistant Director for Security & Infrastructure to safeguard academic and lifecycle assets against security risks and data vulnerabilities.
Team Leadership & Supervision:

Provide direct operational supervision, coaching, and mentorship for desktop support and technical staff.
Recruit, hire, counsel, and retain high-caliber technical talent from diverse backgrounds; conduct performance reviews and support staff career development planning.
Promote team engagement, foster cross-functional collaboration, and build a positive, supportive work culture.
Operations, Service Delivery & Project Management:

Monitor ticketing system metrics, dashboards, and operational data to ensure adherence to Service Level Agreements (SLAs) and equitable workload distribution.
Develop and execute a structured project portfolio for team initiatives with clear deliverables, timelines, and regular stakeholder reporting.
Drive continuous process improvement, automate repetitive workflows, and maintain clear knowledge documentation across teams.
Compile, track, and manage team operating budgets, forecasting direct/indirect costs and ensuring effective expenditure control.