Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you willbe responsible forall scheduled and unscheduled procedures,admissionsand/or appointments. This role is essential tomaintainingthe organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this positionworks8:00am to 5:00pm. This role will be stationed at Landerbrook in Mayfield Heights, OH.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

• Validate patient physician information andensureaccuratecollection.

• Identifypatients in need of financial counseling to ensureappropriate paymentof services.

• Triage appointments, based on diagnosis, patient preferences, and physician specialty.

• Coordinate services and provide special instructions as requested by patients, internalphysiciansand referring physicians.

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.

• Receive orders and processes asindicatedby provider and schedules according to protocol.

• Ensure accuracy of all data includingappropriate CPTcoding and case information (side, equipment, etc.).

• Serve asliaisonwithadmittingofficeregardinghospital reservations, update admissioninformationandcancelreservations.

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insuranceprocessingor appointment/scheduling

• OR 3 years of customer service concierge experience

• Working knowledge of computerized appointment/or scheduling systems, patient billing, insuranceprocessingor other related office functions to coordinate patient access

• Knowledge of Microsoft Word and Excel applications

• Proficiencyin use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.