Job Description
Overview
Auburn University at Montgomery (AUM) is accepting applications for a full-time Instructional Support Technician. This position provides technical support for classroom technology, audiovisual equipment, multimedia systems, and campus-wide special events. The Instructional Support Technician installs, operates, maintains, and troubleshoots instructional and event technology and provides technical assistance to faculty, staff, students, and other university departments.

Responsibilities
Install, maintain, operate, and troubleshoot classroom computers, laptops, projectors, displays, instructor podiums, and other instructional technology.
Monitor classrooms and instructional technology spaces to identify and resolve equipment problems in a timely manner.
Maintain classroom audiovisual equipment to ensure reliable operation.
Set up, operate, monitor, and break down audiovisual equipment for classes, meetings, presentations, and campus-wide special events.
Provide audio support, including sound systems, microphones, speakers, recording equipment, and related technology.
Prepare and organize equipment in advance to support efficient and accurate event setups.
Provide technical support during live events and troubleshoot problems to minimize interruptions and downtime.
Assist with the installation and deployment of televisions, multimedia equipment, and other instructional technology throughout campus.
Assist with equipment repairs, service requests, surplus activities, and equipment storage.
Communicate with vendors regarding equipment repairs, service needs, installations, and technical issues.
· Provide accurate and informative technical assistance to faculty, staff, students, vendors, and university departments.
Work independently while recognizing when issues require assistance or escalation to the supervisor or other ITS staff.
Qualifications
Minimum Qualifications:

Associate degree in Information Technology, Computer Science, Audiovisual Technology, or a related field; or an equivalent combination of education and experience.

Preferred Qualifications

Experience in a University setting supporting computers, classroom technology, audiovisual equipment, streaming technology, electrical systems, or special events is preferred.

Minimum Knowledge, Skills and Abilities
Knowledge of audiovisual equipment and technology.
Knowledge of computers, laptops, projectors, displays, instructor podiums, microphones, speakers, recording equipment, and related instructional technology.
Knowledge of basic audio systems, video streaming, webinar technology, and event technology.
Knowledge of equipment installation, configuration, operation, maintenance, and proper storage.
Knowledge of basic troubleshooting and customer service practices.
Strong troubleshooting, analytical, and problem-solving skills.
Skill in setting up and operating audiovisual equipment for classroom, meeting, and special event environments.
Skill in operating sound systems, microphones, recording equipment, displays, projectors, and streaming technology.
Skill in installing and updating computer software and instructional technology.
Strong organizational skills and attention to detail.
Effective written and verbal communication skills.
Ability to manage multiple assignments, classrooms, events, and equipment needs while meeting established deadlines.
Ability to learn and adapt to new technology, software, and equipment.
Ability to work professionally and effectively with faculty, staff, students, vendors, and other university departments.
Ability to physically set up, move, connect, operate, and break down audiovisual and computer equipment up to 30lbs.
Ability to work effectively as part of an ITS team and assist with training and directing student employees.
Ability to maintain confidentiality and appropriately handle university information.