Duties/Responsibilities:

Cashier Duties and Client Care for VHC-

• Evaluate patient account to ensure all transactions have posted to the account

• Accept payments (cash/credit card/check/CareCredit) from client

• Calculate and return change when required by the payment method

• Maintain adequate change denominations in the cash drawer and request additional change as needed

• Reconcile cash drawers and sales receipts at required points and end of shift

• Review/Correct the DYPY (Daily Payment Report) report at required points

• Communicate with clients via face to face/phone/email while acting with sensitivity and understanding because clients are often facing unplanned medical expenses and/or the death of a pet

• Answer client questions, explain policies and available payment options using administrative knowledge

• Work with manager on client payment problems and/or credit issues as needed

• Work as a member of the A/R team to ensure accuracy and meet goals. Accounts Receivable- •

Monitor client account details for non-payments, delayed payments and other irregularities

• Research and resolve client queries when needed

• Track and work with the Business Manager resolving outstanding payment issues with hospital clients

• Follow up on collection and allocation of payments

• Collaborate with the Business Manager in resolution of problematic situations with client financial issues

• Follow established procedures for processing receipts and collections activity

• When needed assist with monthly generation of client invoices and statements, distribution of monthly invoices and review sorted statements checking for billing errors

• When needed call/communicate with clients that have past due balances at 30/60 days and document communication, and other duties as assigned.

Why Join Us:
Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.kstate.edu/hcs/benefits

Worksite Description
This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed
Minimum Qualifications:

High school diploma (or equivalent)
6 months of relevant experience. Requirements may be met through a combination of education and experience.
Preferred Qualifications:

Bachelor’s degree in business or related field
2-3 years experience in cashiering or accounts receivable area