Job Summary
The Rackham Graduate School seeks a Business Systems Analyst Intermediate to serve as a member of the Rackham Information Technology team.

The Rackham Graduate School is seeking a skilled and collaborative CRM Application Administrator to serve as the technical owner of our Technolutions Slate platform. This role is being established at a pivotal time as we embark on a comprehensive, phased implementation of Slate to manage our decentralized graduate admissions process across multiple programs.

As the primary internal anchor for Slate, you will work closely with our external implementation partner to build, launch, and optimize the system. In conjunction with the implementation partner's recommendations, you will be responsible for translating complex, decentralized academic workflows into efficient Slate architectures, managing integrations with our Student Information System (SIS) and external vendors (Nelnet, Perceptive Content), and providing technical leadership to program administrators. Following the solution deployment, you will be responsible for managing, maintaining, and enhancing the Slate solution which includes, but is not limited to, partnering with the Admissions team to support application cycle changes, partnering with program staff for application evaluation cycle changes, providing operational support for bug fixes and enhancements, managing integrations, and managing security and access controls.

Rackham operates in a complex, decentralized environment where individual graduate programs perform independent applicant evaluations and return recommendations to the central Graduate School for final verification. As a CRM Application Administrator, you will serve as a vital bridge between academic departments, central Rackham admissions, internal and our external implementation partner.

You will be responsible for ensuring that the Slate configuration successfully balances departmental autonomy with central compliance and data integrity. You will be responsible for implementing and supporting unique program admissions application evaluation requirements to be included in the design and build of Slate; seeking evaluation standardization where possible.



PLEASE NOTE: Rackham is currently offering hybrid work schedules to staff, requiring 2-3 days per week on-site with the remaining time being remote.



To learn more about the Rackham Graduate School visit https://rackham.umich.edu/. and view our Rackham Community Expectations.

Responsibilities*
System Administration & Configuration (40%)

Serve as the primary administrator for the Slate environment, managing user roles, permissions, security settings, and system configuration.
Build and maintain complex Slate Reader workflows, application workflows, portals, and decision release processes that support decentralized program evaluations.
Design, test, and update responsive digital applications, fields, prompts, and forms for diverse graduate programs.
Develop and maintain automated communication plans, including emails, and events, tailored to specific program lifecycles.
Propose, develop and maintain artificial intelligence (AI) solutions in Slate, following strict guidance on Rackham's appropriate use of AI.
Data Integration, Security, and Access Administration (30%)

Manage, monitor, and troubleshoot automated data feeds (source formats, queries, and scripts) between Slate and the institutional Student Information System (SIS).
Support integrations with third-party payment gateways (Nelnet) and document imaging solutions (Perceptive Content), working in collaboration with the central ITS organization.
Build custom queries to support institutional reporting, data verification, and ad-hoc data requests.
For programs not initially adopting Slate, build and manage import processes to import the program's external recommendations into the platform seamlessly.
Administer CRM user access, roles, permissions, profiles, groups, and security settings in accordance with institutional policies and least-privilege principles.
Manage user provisioning, deprovisioning, and access modifications, ensuring accurate and timely updates.
Troubleshoot and resolve access, authentication, permissions, and data visibility issues.
Conduct access reviews and support audit, compliance, and data governance activities.
Partner with business units, IT security, and data stewards to maintain appropriate role-based access controls and protect sensitive data.
Document security configurations, access processes, and permission models.
User Support, Training & Consultation (20%)

Act as the internal consultant for decentralized academic departments, helping them translate their unique admissions evaluation needs into standard Slate practices.
Develop technical documentation, standard operating procedures (SOPs), and training materials for a diverse user base, including faculty reviewers and admissions staff.
Deliver onboarding and continuous technical training to system users across Rackham.
Support change management by communicating system updates, process changes, deadlines, known issues, and recommended practices.
Triage and resolve user-reported issues, escalating complex technical or integration issues as appropriate.
Identify common support trends and recommend improvements to workflows, documentation, training, and system configuration.