Join Cleveland Clinic Akron General's Green Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patientsin the Emergency Department, verifyinformationand collect copays for diagnostic services and pre-register patients for outpatient services. Your role is essential to ensuring a seamless model of access for patients, physicians and family membersandsettingthe tone for howtheirvisit to the Emergency Department goes.

A caregiver in this position works3pm - 11pm including every other weekend and every other holiday.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday-Friday from 8:00AM – 4:30PM on-site at Green Health and Wellness. You will need to attendall daysof this training. Once the training is complete, you will then startworkon your assigned schedule/shift.In order tobe considered, you will need to acknowledge that you are able to attend the full duration of thetraining.*

A caregiver who excels in this role will:

• Perform registration andcompletean accurateface-to-faceinterview to obtain demographic, insurance,medicaland financial information.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

• Function as a Super User and act as a resource fortraining ofnew caregivers.

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a customer facing rolewithinperson or phone contact

• ORanAssociate’s Degreeand one year of experience

• ORaBachelor’s Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems