Coord, Housing Operations
Job ID: 299574
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
Housing and Residence Life creates a transformational on-campus experience for over 1,200 residents. For the on-campus residents, we offer a variety of living environments in studios, apartments, and single- and double-occupancy rooms. Our experienced staff seeks to provide residents with intellectual, social, cultural, and recreational experiences to enhance the residents' time at the university and to facilitate academic success and individual growth. Living in a residence hall is a unique experience that provides opportunities to meet new people and to explore new ideas and ways of relating to others. Residence hall living is a vital part of the educational experience in which residents are encouraged to assume individual and group responsibility.
Job Summary
Under the direction of the Director of Housing and Residence Life, the Housing Operations Coordinator facilitates the planning and implementation of operational processes for 1600 bed spaces. This role contributes to the long- and short-range occupancy and revenue goals for Housing and Residence Life. The role supervises the overall management of the summer housing process, including contract development, billing, and room assignments. The Housing Operations Coordinator is responsible for implementing and evaluating systems and processes that are student-centered, reflect institutional thinking, support the formation of community, foster student retention, and promote student success.
Responsibilities
The duties include, but are not limited to:
HOUSING OPERATIONS AND OCCUPANCY MANAGEMENT: Work closely with Assignments Coordinator to assign and reassign students based on housing process, needs, requests, and other factors. Manage transitional housing processes to include early arrivals, summer transition, and late stays. Work with campus partners to determine housing needs based on incoming first-year students, transfer students, and graduate/professional students. Serve as primary contact for housing accommodations. Work with the Office of Testing and Disability Services to meet accommodative housing needs. Work with the Dean of Students/Director of Housing and Residence Life on housing adjustment requests. Act as primary contact for Lock Shop and Environmental Health and Safety requests. Oversee the management of the key and lock inventory process for all University properties. Provides all housing information to the JagCard office related to access management for all housing communities. Provide a high level of customer service for all constituents. Respond to housing concerns from students and families. Produce accurate occupancy and other housing-related reports on a weekly or as-needed basis.
HOUSING OPERATIONS AND OCCUPANCY MANAGEMENT: Process all housing cancellations and withdrawals. Works with the Business Operations Specialist on housing credits and refunds. Manage all housing and room charges within StarRez. Serve as the liaison for groups wanting to contract for summer occupancy and manage summer conferences. Manage the Health and Safety Inspection Process, including training the Residence Life Coordinators on the process and working with Environmental Health Services on scheduling inspections.
PROFESSIONAL DEVELOPMENT: Work with Housing and Residence Life team members to develop and reinforce professional development plans, including department and individual goals related to the area of responsibility; provide clear, comprehensive, and timely performance feedback on a regular basis. Collaborate with the leadership team to plan and implement intentional and ongoing staff training and development opportunities. Participate in departmental staffing efforts, including inclusive, intentional, and comprehensive recruitment, selection, onboarding, and training processes.
DEPARTMENTAL ENGAGEMENT: Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives. Communicate trends, concerns, and achievements regularly with the supervisor and the leadership team. Assist with special projects and serve as a supportive team member within the department and university. Participating in university, divisional, and departmental trainings and developmental activities as needed.
OTHER DUTIES: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and general knowledge and skills in occupancy management with a foundational knowledge of student affairs administration, with two years of experience.
Preferred Qualifications
StarRez database management; StarQL experience
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
Knowledge of student housing systems and processes.
SKILLS
Detail-oriented with excellent interpersonal, verbal, and written communication skills
ABILITIES
Ability to maintain confidentiality
Ability to utilize StarRez and Banner
Ability to communicate with students, parents, campus partners, facility, and staff.
Shift/Salary/Benefits
Shift: Days; M-F
Pay Band: B6
Salary: $43,888/annually - $49,000/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 6/11/2026 - 6/17/2026
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=299574&PostingSeq=1
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