Position Description

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.



About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Major/Essential Functions

Key Responsibilities:

Provide first-level troubleshooting for desktops, laptops, printers, and peripherals.
Support classroom technology within the department.
Assist faculty and researchers with basic hardware and software issues/installations.
Setup and deploy new computers and equipment in offices and laboratories.
Install and configure operating systems, applications, and updates.
Manage help desk tickets and document resolutions.
Assist with inventory tracking and equipment lifecycle management.
Support network connectivity troubleshooting (wired and wireless).
Escalate advanced issues to central IT or senior technical staff.
Assist with IT-related projects within the department.

Knowledge, Skills, and Abilities

Basic knowledge of computer hardware and Windows/macOS operating systems & Linux
Knowledge and familiarity with Microsoft 365 or similar productivity tools
Strong troubleshooting and customer service skills
Ability to communicate effectively with non-technical users
Ability to lift and move computer equipment (up to 40lbs)
Ability to climb ladders 10+feet

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Experience in a help desk or technical support role
Basic understanding of networking concepts
Experience supporting academic or research environments