Posting Context Statement
Welcome to Student Financial Aid Services and Strategic Enrollment Management! Working here means becoming part of a dedicated group that helps authorize over $100 million in financial aid each year, supporting the hopes and dreams of thousands of students. Be part of the SFAS leadership team as a Technical Product Manager, the primary point of contact for technical solutions and operational efficiencies. Work with curious and passionate staff to develop novel solutions to technical challenges. This role is an opportunity to apply your customer service and technical skills while gaining experience in the niche field of Financial Aid Technology Management. If you enjoy solving problems and helping other people, we want to hear from you!
Position Overview
This position coordinates the planning, design, and development of software applications. This position is responsible for the success of a product or family of products. This position will work closely with cross-functional business leaders, peers and technology leadership to ensure systems are positioned for the growth of the university. This includes performing or supervising analysis, design, development, and testing, to ensure the deployment of reliable, secure, and scalable business-critical applications and platforms. The Technical Product Manager works in a collaborative environment with business and technology owners and fosters a culture of teamwork and support across the university and within the technology team.

This position is a blend of product and project leadership and will require partnering with cross functional teams to achieve high performance levels with application services and support the alignment of team activities with the university’s business needs.
Duties may include:
Understand and represent user needs
Define a vision and roadmap for a product
Align stakeholders around the vision for the product
Prioritize product features and capabilities
Manage a product backlog
Oversee development stages and evaluate progress
Serve as a liaison between department stakeholders and the Office of Information Technology development team
Collaborate across teams to empower independent decision-making
Administer applications
Provide high level reporting to departments across the university
Other duties as assigned
Unit URL
https://www.uidaho.edu/financial-aid
Position Qualifications
Required Experience
Three years working with software applications in a technical or functional support role
Prioritizing work and ensuring projects and workloads are completed on time

Required Education
High School Diploma or equivalent

Required Other
None
Additional Preferred
Five or more years of experience working with software applications in a technical or functional leadership role
Bachelor’s degree in Business, Management of Information Systems, Information Technology, or a related field
Agile Certification (e.g., Product Owner, Scrum Master or similar)
ITIL Certification
Translating business to technical requirements and vice versa
Working as part of a project team
Collaborating with stakeholders across functional areas

Experience with:
Ellucian Banner ERP, Scholarship Universe, SoftDocs, Slate, Tableau, Oracle
Agentic AI or AI development
Agile Methodologies such as managing a product backlog and writing user stories
Command line, shell scripts, python
Using enterprise reporting tools such as Power BI, Argos or SQL Developer
Understanding the relationships between ERP, CRM, CMS, third-party solutions, relational databases
Source Code Control / Versioning tools (e.g., Git).