Position Description

Performs routine administrative support or technical program assistance work. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

The Program Coordinator for the Small Business Development Center (SBDC) is responsible for providing coordination of SBDC services and programs under direct supervision of the SBDC Center Director. The Program Coordinator will assist with incoming phone calls and emails, client assessments and scheduling, the development and scheduling of training activities, maintaining a database related to SBDC clients and programs, and the timely submission of reports and communications about SBDC activities to the NWTSBDC Region Office and others.

Major/Essential Functions

Work closely with the SBDC Center Director to assist in the day-to-day coordination of all SBDC activities by the highest standards of ethics and integrity.
Provide support to SBDC staff and training as needed to student assistants to coordinate new client intake and complete all required administrative tasks.
Correspond with clients and assess their needs, hand them off to the appropriate individuals/ programs, and conduct follow-up communications with clients.
Supervise and assess the student staff and their performance of assigned tasks.
Maintain accurate program performance data and workshop/event documentation required for reporting to SBA and other funding partners.
Exercise good judgment in safeguarding confidential or sensitive information and adhere to high standards of confidentiality and honesty.
Participate in traditional and social media marketing campaigns to promote the SBDC and its services.
Produce a Monthly Newsletter and periodic reports as needed for strategic and funding partners.
Coordinate the travel for SBDC personnel.
Work closely with the Grant Manager on quarterly invoicing.
Purchase goods and services for the SBDC while following all University guidelines.
Coordinate, manage, and track equipment inventory and supplies.
Other duties as assigned by appropriate supervisory personnel.
Provide proactive client service and demonstrate excellent written and verbal communication skills.
Able to organize, prioritize, and perform multiple tasks in an orderly, efficient manner.
Able to work collaboratively with a team and work independently with moderate supervision.

Required Qualifications

Completion of high school or the equivalent. Five years office experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

BA/BS degree or equivalent experience.
5 years’ experience in Administrative/Clerical type work.
Experience in Website edits and brochure design.
Existing knowledge of NWTSBDC programs.
Basic knowledge of small business startup steps, including how to set up sole proprietorships and LLCs.
Previous experience in working with small business owners.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.