IT Business Services Coordinator
Job ID: 291170
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
The incumbent will administer and coordinate a variety of business, fiscal, and project management functions for University IT. Work is characterized by a variety of business, fiscal, telecommunication, and administrative functions. Work requires knowledge of applicable policies, procedures, and information systems in order to communicate and process information. The range of duties includes, but is not limited to, program coordination, program marketing and customer service, budget management, report writing, summarizing and reconciling information and financial data, records and facilities management, personnel administration and closely related functions.
Responsibilities
BUDGET & FISCAL MANAGEMENT: Complying with University budget guidelines, the business services coordinator is responsible for the IT department's budget. Frequently serves as the IT expert on financial matters. Compiles and summarizes financial data to participate in budget management and reporting. Manages a variety of business and records functions. Performs research, data collection and analysis of information, and report writing. Interprets policies and procedures to facilitate and ensure the application of sound business practices. May include integration of policies and procedures with work units external to the organization. Assesses and resolves problems that require research and review of policy and procedures. Analysis of moderately complex business operations and financial statements and makes recommendations for approval. Develops and/or edits written documents and reports information that usually spans across functional areas. Provides documentation to explain and support conclusions. Communicates interpretive information that spans across functional areas. Responds to non-routine inquiries.
BILLING: As needed, serve as backup to assist with telecommunications efforts such as billing, invoicing or auditing telecommunication services across multiple units throughout the University.
ASSET MANAGEMENT: Complying with the University asset guidelines to track all IT's assets to include assisting in maintaining IT's asset inventory, surplus and tracking documents. As needed, work directly with the Asset Management department to enter and report all asset data.
PURCHASING: Following University purchasing guidelines as needed assist with the completion of purchases for the Information Technology Department. This will include but is not limited to entering requisitions into PeopleSoft, monitoring activity to ensure the order has been completed and delivered to the customer, working with Accounts Payable to review invoices, checking with customers on receipt of merchandise, and as needed, work with purchasing to receive items and instruct AP on the release of payment. Check, review and prepare purchasing reports as needed.
CONTRACT: Complying with the University contract guidelines, assist with the completion of reviewing new and renewal contracts for the Information Technology Department. This will include but is not limited to assisting with monitoring contract activity, assisting with completing both hardcopy and electronic requisitions, working with Accounts Payable to ensure payment of contract invoices, following up on contract complications and check review, and preparing contract reports as needed.
ADMINISTRATIVE FUNCTIONS: As needed, assist with IT's administrative functions to include but not be limited to screening visitors, answering the telephone, sorting mail, badging, moving and key requests. Other duties as assigned.
: Perform all other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university with a minimum of five years' experience (in any industry) with experience performing progressively increasing administrative responsibilities in office management, financial management and/or administration (to include project management, event scheduling, logistics management, business unit relationship management) OR Associate's degree from an accredited college or university and a minimum of eight years' experience performing progressively increasing administrative responsibilities in office management, financial management and/or administration in an enterprise setting.
Preferred Qualifications
Master's degree from an accredited college or university in business or related field. Knowledge of identity management systems, specifically CS Gold and Banner. Experience in an enterprise academic and healthcare environments. Experience with a technical background in an enterprise setting. Budget experience preferred.
Knowledge, Skills, & Abilities
KNOWLEDGE
Experience in Microsoft Suite: Outlook, Word, Excel, PowerPoint, and other computer software/databases.
Must be proficient with Adobe Acrobat and understand the use of standard office equipment including multi-functional printers.
Must have in-depth knowledge of enterprise accounting (accrual and cash based).
Must be familiar with enterprise contract, purchasing and travel concepts and needs to be comfortable with IT terminology.
Knowledge of enterprise HR policies and procedures.
Must have strong critical thinking skills and reading comprehension and highly organized.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
ABILITIES
Ability to prioritize and manage multiple concurrent tasks in a fast paced, high-pressure environment, exercising sound judgment and making responsible professional decisions.
Ability to work with senior management.
Ability to interact/engage with professors and students in a courteous/expedient manner, providing exceptional customer service when working with all constituents.
Ability to work in an often fast-paced retail environment
Ability to maintain confidentiality.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the regular business hours may be required)
Pay Band: B11
Salary: $56,600/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291170&PostingSeq=1
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