Duties/Responsibilities 100%:

Provide expert-level support for core device management platforms, including Jamf for macOS and iOS devices and Microsoft Configuration Manager (SCCM) / Intune for Windows and other platforms. This includes device enrollment, configuration, patching, software deployment, and troubleshooting. Endpoint Engineering
Maintain and support multimedia spaces across all campuses, with a strong emphasis on classroom recording equipment and Zoom video conferencing technology. This includes troubleshooting technical issues, providing user training, editing of video files, and ensuring optimal functionality. Audiovisual Engineering/User Support
Serve as a primary point of contact and liaison for Artificial Intelligence (AI) products and cognitive computing technology initiatives. This includes collaborating with relevant teams, providing technical expertise, and assisting with the integration and support of these technologies. IT Other
Work collaboratively and effectively with IT teams and stakeholders across three campus locations, and CentraCare technologists to ensure consistent and high-quality IT support. User Support
Partner closely with our simulation technology teams and CentraCare technologists to provide technical support for specialized hardware and software. User Support
Coordinate with curriculum teams to understand their technology needs and provide solutions that enhance teaching and learning. Academic Technology
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner. User Support
Document support procedures, solutions, and knowledge base articles. User Support
Assist with the deployment and maintenance of IT equipment.
Stay up-to-date with the latest technology trends and best practices.
Participate in IT projects and initiatives as needed.
Provide excellent customer service and maintain a positive and professional demeanor.
Other jobs as assigned
Qualifications
Required Qualifications

Bachelor's degree in Information Technology or a related field plus at least two years of experience or master's degree.
Strong working knowledge of Jamf for macOS and iOS device management.
Strong working knowledge of Microsoft Configuration Manager (SCCM) and/or Intune for Windows and other device management.
Working knowledge of multimedia systems, including classroom recording equipment, audio-visual technologies, and video conferencing platforms, with an emphasis on Zoom.
Experience with troubleshooting hardware, software, and network issues.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and as part of a team in a multi-campus environment.
Strong organizational and time management skills.
A proactive and solution-oriented approach to problem-solving.

Preferred Qualifications

Experience supporting AI products or cognitive computing technologies.
Familiarity with simulation technologies used in educational or research settings.
Experience working in an educational or academic environment.
Relevant certifications (e.g., Jamf Certified Tech, Microsoft Certified: Endpoint Administrator Associate).