Asoc Dir, Adms Operations
Job ID: 285985
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The Associate Director of Admissions Operations leads the operations, processing, and transfer admissions teams within the Office Undergraduate Admissions. Reporting to the Director of Undergraduate Admissions, the Associate Director is responsible for developing and implementing efficient, technology-forward processes to intake new undergraduate student applications and materials, provide accurate and consistent application review and transfer credit evaluation, and deliver timely and accurate admission decisions to meet University enrollment goals. The Associate Director is also accountable for ensuring University System of Georgia and institutional policies and procedures are maintained in relation to admission requirements, data quality and reporting, and tuition classification. The Associate Director provides collaborative leadership, exceptional communication, technological expertise, and a commitment to students and education.
Responsibilities
The duties include, but are not limited to:
LEAD THE OPERATIONS AND PROCESSING STAFF WITHIN UG ADM: Provide strategic direction and daily leadership for the operations, processing, and transfer staff, including three direct report Assistant Directors. Hire, train, supervise, evaluate, and provide ongoing development and mentorship for staff members. Ensure staff are performing to their highest ability to meet goals and complete tasks/projects in a timely manner. Train to ensure staff are knowledgeable of institutional and departmental updates and priorities. Serve as a role model in providing exceptional service to students, families, and colleagues. Serve as a member of the Undergraduate Admissions leadership team, providing leadership and guidance for all departmental staff.
LEAD AND MAINTAIN ADMISSIONS: Develop and manage expedient and efficient application processing plans for multiple student types (first-year, dual enrolled, international, transfer, transient, post-baccalaureate, auditor, former) utilizing Technolutions Slate CRM and integrated systems. Implement processes and criteria for the review and evaluation of all applications, ensuring a fair and consistent process. Lead accurate and timely transfer credit evaluation with special attention to capacity-limited transfer program deadlines, MOUs, and articulation agreements. Ensure accurate and detailed documentation of policies and processes are maintained and regularly updated. Understand technological innovations and harness emerging technologies and new technological investments to support efficiency and best practice in admissions processing. Coordinate admission appeal and conduct review processes that align with institutional goals.
SERVE AS THE DEPARTMENTAL LEAD FOR ADMISSIONS SYSTEMS & INT: Assist in the design, training, and maintenance of application and processing modules of Technolutions Slate CRM. Lead change management, maintenance, testing, and sign off approvals for admissions systems upgrades and implementations, namely with Ellucian Banner SIS. Maintain admission applications within CommonApp and Technolutions Slate CRM. Lead all admissions work with multiple third-party CRM and SIS integrated admissions technologies and systems, including but not limited to: external CAS applications, test score agencies, Axiom, Xtender, Crystal reporting, Parchment, CommonApp, National Student Clearinghouse, etc. Act as primary admissions liaison to institutional Information Technology staff.
MAINTAIN DATA INTEGRITY, STEWARDSHIP AND ACCESS: Develop and monitor reports to find and resolve application and decision discrepancies. Complete NCAA compliance reviews in collaboration with Athletics. Ensure high data quality for USG academic data collection submissions, including assisting institutional professional programs with data submissions. Provide and validate data with Institutional Research and Institutional Effectiveness for internal and external reporting. Assist the Director of Undergraduate Admissions in their role as institutional Data Steward for undergraduate admissions data, approving and reviewing systems access.
MAINTAIN COMPLIANCE WITH USG AND INSTITUTIONAL POLICIES: Maintain understanding of and compliance with all institution, local, system, and federal policies, regulations and laws regarding admissions processes, software licensing agreements, and FERPA. Develop and maintain departmental admission policies that adhere to and complement USG policies and other institutional and system regulations. Ensure strict compliance and regular audits on all policies concerning USG tuition classification, lawful presence, and tuition waivers.
OTHER DUTIES: Perform all other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university with a minimum of four years of progressive experience in a higher education setting to include experience in admissions or admissions related area.
Preferred Qualifications
Master's degree, five years of progressive experience in college admissions processing and operations. Strong knowledge of and experience in Technolutions Slate CRM. Experience working with Ellucian Banner SIS.
Knowledge, Skills, & Abilities
KNOWLEDGE
Understanding of emergent and best practices in the field of admission processing and operations.
Proficient in Microsoft Office and other computer software/databases.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
Demonstrated strong communication, independent judgement, initiative, computer competency, and organizational skills.
Demonstrated project management skills.
Demonstrated team-player mind-set.
ABILITIES
Ability to maintain confidentiality.
Demonstrated ability to lead a team.
Demonstrated ability to analyze, interpret, and utilize complex admission data.
Demonstrated technical ability in admissions processing and related systems.

Shift/Salary/Benefits
Shift: Days; M-F (Work outside the regular business hours may be required)
Pay Band: B11
Salary: $56,600/annually - $72,200/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=285985&PostingSeq=1
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