Slate Functional Technologist
Job ID: 285981
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Graduate School aims to provide a rich intellectual, academic and research environment for educating students to become leaders in the discovery, dissemination, and application of knowledge. To help facilitate this, our graduate faculty members are selected based on experience in research, scholarship and education. They are drawn from the faculties of Augusta University's College of Allied Health Sciences, College of Arts, Humanities and Social Sciences, Hull College of Business, Dental College of Georgia, College of Education and Human Development, College of Science and Mathematics, College of Nursing, School of Computer & Cyber Sciences, the Medical College of Georgia, and the School of Public Health. Class sizes are small, and the faculty excels in cultivating and modeling supportive, collegial and professional relationships with students. With outstanding programs in Allied Health, Biological and Computational Mathematics, Biomedical Sciences, Bimolecular Science, Biostatistics, Business, Computer and Cyber Science, Education, Intelligence and Security Studies, Medical Illustration, Nursing, and Public Administration- earning a graduate degree from Augusta University is time well spent!
Job Summary
The Slate Functional Technologist supports and optimizes the use of Technolutions' Slate CRM to support enrollment and student success for programs within The Graduate School. This position bridges the gap between technology and functional processes, focusing on configuring and maintaining Slate functionality to streamline the student admission and enrollment experience and improve workflow efficiency for program faculty and administrators. Reporting directly to The Graduate School, the Functional Technologist collaborates very closely with the Slate Captain and Slate team within Enrollment and Student Affairs to ensure seamless and complementary Slate configuration.
Responsibilities
The duties include, but are not limited to:
APPLICATIONS SOFTWARE DEVELOPMENT AND SUPPORT: Strategize, configure, develop, implement, and support the deployment of Slate for programs within The Graduate School. Utilize knowledge of Slate to recommend and implement tailored solutions that address the business needs of the school and its stakeholders. Configure and customize workflows, forms, reports, and portals to meet departmental needs, ensuring application processes are seamless for applicants. Document business requirements and translate them into system needs, including creating development plans, and outcomes. Lead configuration of applications and annual cycle prep of Slate for programs. Continually expand Slate knowledge to optimize system use and strengthen processes.
USER SUPPORT, TRAINING, AND DOCUMENTATION: Serve as the primary support and champion for all Slate users, including graduate program directors and faculty, within The Graduate School. Manage account creation, audits, roles and security, and deactivation for users. Provide regular, in-depth training to all users, maintaining training resources available on demand. Communicate system enhancements and updates in non-technical terms and provide training and documentation on data entry procedures. Collaborate with faculty and administrators to understand functional needs and advocate for system enhancements to meet those needs. Maintain thorough documentation, including system configuration, processes, and workflows, to ensure continuity and knowledge sharing.
DATA INTEGRITY AND REPORTING: Create user reports using relevant business analytics tools, ensuring they meet the needs of functional users at partner institutions. Maintain policies and organization of system data to ensure high database performance. Develop custom reports and dashboards within Slate to provide actionable insights to key stakeholders. Collaborate with IT for seamless and accurate data integrations with third-party systems including the SIS. Maximize Slate's efficiency and accuracy by implementing system rules and reducing manual processes. Test and validate updates and new functionalities from Technolutions to keep the system up to date.
COMMUNICATION AND ENROLLMENT CAMPAIGNS: Support the development and management of communication flows for enrollment funnel management, including email, text, and print campaigns, and ensure timely delivery. Collaborate with Graduate Admissions Operations, graduate program admissions faculty and staff, and The Graduate School to design, implement, and track communication plans that drive recruitment and engagement for programs. Collaborate with student success teams within to design, implement, and track proactive outreach communication that drives retention and persistence for graduate programs. Develop and maintain reporting functions to monitor key metrics and best practices for Strategic Enrollment Management (SEM), supporting enrollment goals and retention strategies. Coordinate with University Communications & Marketing to optimize engagement and ensure consistent brand use.
OTHER DUTIES: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited institution in a relevant field (e.g., Information Technology, Education, or Business Administration) and a minimum of five years of experience in higher education settings, particularly in admissions, enrollment management, or related areas.
Preferred Qualifications
Experience collaborating with cross-functional teams, including admissions, financial aid, and academic departments, to streamline processes and improve user engagement with Slate. Strong analytical skills in utilizing data analytics and reporting to inform decision-making and drive process improvements in enrollment management and student success initiatives. Three or more years of direct experience as a functional technologist or in a related role within higher education, specifically focusing on the Slate platform. Proven track record of successfully managing complex projects related to CRM implementation, upgrades, and integration, demonstrating leadership and strategic thinking.
Knowledge, Skills, & Abilities
KNOWLEDGE
Strong understanding of and experience in Technolutions Slate CRM and its applications for enrollment management.
Competence in developing and maintaining standardized datasets for ad-hoc reporting needs.
Experience in leading cross-functional projects, defining objectives, and coordinating with team members to achieve goals.
Innovative thinking and the ability to develop effective solutions for complex challenges within enrollment processes.
Adaptability in applying new knowledge and skills to optimize system functionality and improve user experiences.
Proficiency in advanced SQL and reporting tools to create sophisticated data visualizations and dashboards that support institutional goals.
Familiarity with change management principles, enabling effective adoption of new technologies and processes within the institution.
Proficient in Microsoft Office and other computer software/databases.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong prioritization and organizational skills.
ABILITIES
Ability to analyze and utilize reporting tools to create actionable insights.
Ability to explain complex information in clear, non-technical language.
Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.
Ability to design and deliver training programs for various user groups, enhancing proficiency in Slate and promoting best practices in its utilization.
Engagement in professional development opportunities, such as attending conferences, obtaining relevant certifications, or participating in community forums related to educational technology. and CRM best practices.
Ability to maintain confidentiality.
Familiarity with project management methodologies and the ability to coordinate cross-functional initiatives effectively.

Shift/Salary/Benefits
Shift: Days; M-F (Work outside of regular business hours may be required)
Pay Band: B12
Salary: Minimum $62,300 - Midpoint: $79,400
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today! https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365.
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=285981&PostingSeq=1
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