Office Associate
Job ID: 285766
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
Responsible for registration of new patients to include gathering, verifying, and entering patient personal, contact, and insurance information into the patient accounts within the computer system. Responsible for verifying that all patient information is accurate at the time the patient checks in for their appointment. Responsible for checking patients in for their respective appointments. Responsible for posting payments to patient accounts, including payments received by mail as well as those received in person. Responsible for balancing their bank at the end of each business day. Responsible for assisting students, residents, faculty, staff, and patients in analyzing patient accounts to ensure that charges, payments, and balances are correct.
Responsibilities
The duties include, but are not limited to:
DUTIES:
Receive and post payments to patient accounts
Register new patients and update existing accounts, assuring all information is accurate and complete, also checking patients in for their respective appointments.
Assist patients in accessing accounts to determine charges, as well as account balances
Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility.
Assist students, residents, faculty, staff, and patients with appropriate account information
Balance their bank by reconciliation of payments posted for each business day
OTHER DUTIES: Perform all other duties as assigned.
Required Qualifications
High school diploma, GED, or equivalent from a recognized State or Federal accrediting organization.
OR
A minimum of one year of office support experience.
Preferred Qualifications
Associate degree in secretarial science or related field. Previous cashier experience. Previous experience in a dental office. Fluency in Spanish is highly desired.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient with Microsoft Office and other computer software/databases.
SKILLS
Excellent oral and written communication skills and customer service.
ABILITIES
Ability to maintain confidentiality. Ability to see and hear effectively. Ability to pay attention to detailed information for patient account review. Manual dexterity for keyboard input of data.
Shift/Salary/Benefits

Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=285766&PostingSeq=1
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