Primary Function of Organizational Unit
Join the Pirate Nation! East Carolina University (ECU) is a Carnegie Doctoral University with high research activity. We are also a teaching institution that is renowned for academic excellence. As an R2 university we make a significant investment in faculty research by providing support related to travel, technology, research databases, and development. We are one of the largest universities in North Carolina with almost 27,000 undergraduate and graduate students. Our main campus is in uptown Greenville, which is a rapidly expanding city and the predominant health, entertainment, financial, and educational hub of the eastern North Carolina region. In addition, many of our students come from rural communities with their own set of challenges and perspectives.
The College of Business (COB) has been AACSB accredited for over 40 years. We offer BSBA, MBA, and MSA degrees and our School of Hospitality Management offers both a BS in Hospitality Management and an MS in Sustainable Tourism and Hospitality. Additionally, the Miller School of Entrepreneurship offers a BS in Entrepreneurship. We are one of the largest Colleges of Business in the state with approximately 4,200 undergraduate and 900 graduate students. To date, the COB has approximately 150 faculty members of the highest caliber, skilled in the scholarship of research, teaching, and application of knowledge. A strategic goal of the college is to create an environment where the faculty, staff, and students can thrive and be personally and professionally respected
Job Duties
The temporary part-time Technology Support Technician provides support for all College of Business information technology based systems, including hardware, software applications, operating systems, and networking. The position provides first-line technical support for computers, printers, monitors and other hardware for College of Business faculty and staff. The position assists with finding solutions to software issues as they arise, working with the Technology, Information, and Operations group to triage problems and crowd-source solutions. The position will support current student workers to manage incoming tickets in Team Dynamix, addressing issues as they arise and coordinating with the team with any problems that are outside of their scope. The position is the first-line support for receiving, deploying, and surplusing all College technology assets. This includes accurate record keeping using the College’s proprietary technology inventory database and other tracking systems, assisting in the College’s annual physical inventory count, maintaining proper documentation for all purchasing, and compliance with all Fixed Assets Department’s rules and regulation.
Minimum Education/Experience
Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience. Advanced level requires an additional one year of experience.
License or Certification Required by Statute or Regulation
N/A
Preferred Experience, Skills, Training/Education
License or Certification Required by the Department
N/A
Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Applicants must be currently authorized to work in the United States on a full-time basis.
All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.