IT Support Technologist

Ball State University

Muncie, IN

ID: 7298129 (Ref.No. BSU46186)
Posted: Newly posted
Application Deadline: Open Until Filled

Job Description

Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university; includes installation; maintenance; problem resolution; systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom. Provide photography and videography support for CAP including college and departmental events.

Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background in providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets, and online chats. Additionally, the person in this role will provide support for College of Architecture events and will need to be familiar with and capable of photographing or capturing video as needed and then provide edited photo and video content for the College and its departments as needed.

Job Function:

Minimum Education:

1. Bachelor’s degree from an accredited college or university by date of

appointment.

Or, in lieu of Bachelor’s degree:

2. Associate’s degree plus an additional combination of education or experience

in IT equivalent to two years.

3. High school diploma or GED plus an additional combination of education or

experience in IT equivalent to four years.

Preferred Education:

Bachelor’s degree in applied technology, computer science, MIS, or related area.

Minimum Experience:

At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.

Preferred Experience:

Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience. Provide photography and videography support for CAP including college and departmental events.

Duties and Responsibilities:

Provide microcomputer support and direction for university faculty and staff, which include system analysis, development, programming, and equipment consultation to maintain core university functions and critical systems; establish university faculty and staff computing needs; provide advanced system specifications.
Provide management and support for university local area network servers; maintain preventative maintenance techniques for hardware, servers, and peripheral equipment; ensure connectivity to the network at all times.
Perform documentary duties via photography and videography for the College of Architecture and Planning functions, workshops, activities, and special events; edit photos and video as needed for CAP use.
Provide instructional technology support for university faculty labs and classrooms to support their academic mission; address principal computing operations, including encompass design, evaluation, modification of computer set-ups, system analysis, and critical system recommendations.
Provide university computer lab support; includes maintenance and troubleshooting; support planning strategy.
Provide Technology HelpDesk support with hardware, software, and networking problem resolutions; perform research, analysis, and evaluation of technologies supported on campus.
Consult with university personnel to investigate, evaluate, recommend and specify purchases and configurations for microcomputer and local area network installations for university departments.
Manage university client and server network connections, including plan, install, and maintain; problem resolution of hardware, software, wiring and hubs; administer the network connection information system.
Plan, prepare, design and teach formal training courses on microcomputer applications and operating systems; provide ad hoc training as needed.
Interview, hire, supervise and train student consultants on hardware and software topics; assign workflow to student consultants.
Coordinate with Information Technology Services (ITS) management regarding development, policy, and procedure specifications for implementation and use of local area networks, microcomputers and their interconnections.
Research and evaluate emerging computer technologies; maintain current knowledge of hardware, software and communications techniques, including knowledge of technical conferences and activities focused on micro computing and networking developments.
Serve on project teams.
Perform other related duties as assigned.

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.

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