Job Summary
This position is based at the University Medical Center, a level 1 trauma center environment which is nationally ranked and recognized for academic research, quality standards and overall patient experience. Security Dispatchers are responsible for providing dispatch services for multiple University of Utah Health facilities. The incumbent uses multi-line telephone and computer systems to receive and relay information to the appropriate units and Security Teams, then creates and logs incident details using electronic dispatch systems.
Responsibilities
• Foot and vehicle patrols all of the University Hospital and Clinics, a Level 1 Trauma Center Hospital environment, as part of a proactive program for the safety and security of the facility. May patrol other University buildings including off campus University Hospital properties, Clinics and Research Centers as needed, inspecting buildings, examining doors and windows, and checking for intrusions.
• Controls access to the University Hospital and Clinics; checks identification, vehicles, packages, administers the limited access program for internal doors.
• May unlock University buildings at the beginning of each work day and secure University property by locking buildings and turning off lights and other electrical devices unintentionally left on after office hours.
• Assists the Fire Department by responding to fire fighters and unlocking buildings and barriers to permit entry.
• Assist Police Department by investigating disturbances and referring the call to police if a violation of the law has occurred.
• Maintains appropriate logs to advise department heads of potential security problems.
• Provides special services to the University community such as locking and unlocking offices, escorting individuals and assisting patrons and visitors with directions.
• Monitors the security of controlled substances and expensive equipment through closed-circuit television to prevent theft.
• May assist hospital staff during medical emergencies by managing crowd control.
• Respond to threats and risks along the full spectrum of workplace violence.
• Addresses patient/family/visitor aggression that disrupts or has potential to disrupt patient care or which threatens the safety of UHealth staff, patients, and visitors.
• Conduct and support investigations into allegations of criminal acts, theft/property loss, assaults, workplace violence, and other activities that disrupt or have the potential to disrupt the delivery of healthcare and supporting operations.
• Responds to situations involving threats to public safety and making emergency decisions affecting the lives and health of others.
• Places own personal safety at risk.
• Prepares a variety of reports and records.
• Able to obtain certification in Non-violent Crisis Intervention via Crisis Prevention Institute.
• Able to obtain certification in Healthcare Defensive Tactics System via Personal Safety Training Institute.
• Able to obtain Basic level certification from IAHSS.

WORKING CONDITIONS
Work Environment and Level of Frequency typically required
Nearly Continuously: Infectious Diseases (frequent exposure to contagious or infectious diseases)
Often: Office environment, outdoor environment, extreme cold, extreme heat, noise (there is sufficient noise to cause you to shout in order to be heard above the noise level), exposure to animals, atmospheric conditions (conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation)
Seldom: Oils (there is air or skin exposure to oils or other cutting fluids)

Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Hearing, listening, walking
Often: Sitting, repetitive hand motion (such as typing), repetitive foot motion (such as using foot controls), bending, twisting, kneeling, squatting, crawling, balancing, reaching overhead, pulling, pushing, lifting – up to 50 pounds, lifting – over 50 pounds
Minimum Qualifications
• High school diploma, GED or equivalency (one year of education can be substituted for two years of related work experience).
• Ability to successfully pass a background check
• Demonstrated communications skills and a commitment to providing excellent customer service
• A valid Utah Driver’s License to be obtained within 6 months of hire.
Preferences
Ideal candidate possesses:
Excellent customer service and communication skills required with a speaking voice that is clear and easily understood.
The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
Critical thinking skills and good judgement under pressure. Must be capable of reacting logically to unusual situations.
The ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
Ability to multi-task and work with frequent interruption.
Detailed information gathering and writing skills. Excellent spelling and grammar.
Ability to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.