IT@JH Office of the Deputy CIO is seeking a Business Solution Analyst with a strong background defining and documenting requirements from a diverse set of functional and technical users. The ideal candidate should have experience translating user requirements into technical specifications for data engineers and business intelligence developers, and appreciation for enterprise data architecture. The ideal candidate should have very strong communication skills, with a strong commitment to data quality and excellent customer service skills.



Specific Duties & Responsibilities

Builds customer relationships - Collaborate with customers to understand their business processes, identify business objectives, manage scope, and recommend solutions based on your expertise with business intelligence tools and modern data solutions.
Gathers requirements - Collaborate with business owners to understand their business requirements. Work with business owners to identify critical performance metrics and end-product acceptance criteria.
Contributes to overall project management, tracking and status reporting for internal team and customer.
Facilitates communication among customers, developers and engineers on design and approach to translate business requirements into technical specifications.
Serves as the key liaison between business users and data engineers and developers to communicate project expectations from a business perspective aka act as a “product owner”.
Develops dashboards and data models in Power BI.
Develops, documents, and performs unit, integration and quality assurance testing for datasets and reports. Facilitate and help document business users’ acceptance testing.
Plans and rolls-out solutions - Coordinate with software engineers, customers, and others to plan, support, and document production releases.
Helps create or support creation of user guides and other job aids.
Develops and maintains production support documentation.
Provides production support and assist in maintenance activities.
Demonstrates ability to work independently and in a team setting with team members from different departments and with different technical expertise.


Specific Devices, Software, Projects

Creates and maintain data models, data products, reports, & dashboards.
Supports university-wide and Divisional customers with diverse functions spanning the entire student lifecycle including but not limited to: Admissions, Enrollment Management, Student Affairs, Career Services, etc.
Familiar with university-wide systems and processes including but not limited to: SIS, PFCanvas.
Prepared to use tools like: Excel, Power BI, SQL, Tableau, & GIT.


Scale/Size of Area, Project and/or System Supported

The University Data team serves thousands of users across all University functions. Integrate data from dozens of enterprises, divisional and local sources.


On-Call Requirements

Very rarely and if needed would typically be scheduled far in advance (e.g., technical upgrades and migrations).


Special Knowledge, Skills, and Abilities

Strong written and oral communication skills and customer service mindset.
Strong problem solving and analytical skills.
Takes initiative, works well independently and as part of a team.
Detail-oriented.


Budget Authority

Participates in departmental cost containment.


Work Location

Remote with option for hybrid.


Minimum Qualifications
Bachelor's Degree.
Four years related experience years of experience gathering requirements, testing and delivering solutions to satisfy a wide variety of customers.
Demonstrated ability to understand and explain complex business and technical concepts to a wide variety of audiences.
Experience developing and delivering reports and dashboards in Power BI and/or Tableau.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.


Preferred Qualifications
Bachelor’s Degree in a STEM-related field.
Prior experience and understanding of student systems and data.
Requirements gathering and testing specifically for well-adopted reporting, business intelligence and analytic solutions (visualizations, KPIs, trending).
Experience with SQL, ideally MS-SQL.
Experience with dimensional and other data modeling and information architectures, relative data warehouse and lakehouse platforms like MS-Fabric.
Knowledge of or experience working in an agile development environment, including Atlassian tools.
Proficiency and aptitude in statistics and data analysis.