Job Summary
The Inter-university Consortium for Political and Social Research (ICPSR), based at the University of Michigan, is the world's premier political and social science data archive. If you have a passion for problem-solving and network management for internal and external customers, we need a Windows Virtualization System Administrator, who specializes in managing windows servers and virtualized desktops, to join our team.

You will work with a small, diverse team committed to delivering quality platforms and a high level of customer service. If you desire to work in a diverse environment and have your nights and weekends to yourself, ICPSR could be your organization. If you are attentive to details and like change - whether it's failures, misconfigurations, upgrades, new versions, or new hardware, there is always something to be doing - we want to talk to you!

You will report to the Computing & Networking Services Desktop Support Manager.

Mission Statement
The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning. For more about ISR?s commitment to Diversity, Equity and Inclusion, please click here.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers an excellent benefits package to help you stay well, protect yourself and any eligible family members, and plan for a secure future.

Responsibilities*
Maintain, test, install and modify software, such as operating systems, compilers, utilities and multiprogramming systems.

Analyze, plan, and implement system maintenance, including software patches and upgrades.

Collaborate with the DevOps team for system configuration and architecture changes.

Perform installation-specific customization tasks.

Test, interface with and support the applications programming effort.

Maintain documentation of processes and keep user support information up to date.

Demonstrate quality service and accountability while resolving incidents and meeting customer needs.

Establish customer and team relationships using effective communication and collaboration skills.

Update, prioritize and complete tickets in a timely manner.

Other duties as assigned.

Required Qualifications*
Bachelor's degree in an IT related field, or a combination of education, certifications and equivalent experience.

2 or more years of experience in Windows Administration: robust technical skills, user administration, Group Policy and Active Directory


2 or more years experience in scripting: writing code that can perform tasks without human intervention, such as configuring settings, running commands or monitoring systems


1 or more years of experience in Network administration: configuring and monitoring devices like switches and firewalls


Experience providing customer service

Desired Qualifications*
Familiarity with VMWare or similar

Familiarity with PowerShell

Familiarity with statistical software and programming languages such as SAS, SPSS, Stata, R, Rstudio, and Python

Familiarity with Atlassian Jira Service Management ticketing system