Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Provides leadership to deans, directors, managers, coordinators and staff assigned to the Student Support Services division in a supervision of student services staff and affairs in a designated region using the Guided Pathways principles.

• Supervises, oversees, coaches, directs, mentors, counsels and evaluates personnel in concert with college policy; recommends the hiring, progressive discipline, and/or termination of personnel for the positions assigned.

• Leads, contributes to, and supports policies, initiatives, and strategies throughout the college designed to enhance student access and success, to include leading the regional intervention team.

• Provides leadership to collegewide efforts in the implementation of Guided Pathways.

• Chairs regional CARES (Behavioral Intervention Team).

• Collaborates with student affairs leadership to ensure cohesive implementation of Guided Pathways strategies.

• Uses analytical, empirical, and data-informed approaches to planning, problem-solving and decision making; and promotes a culture that utilizes evidence-based practices among managers, directors, and staff.

• Works collaboratively with student affairs and instructional leadership to develop and apply appropriate data metrics to track recruitment, entry, academic progress/persistence, completion, and placement (transfer or job entry) of students.

• Ensures student rights and responsibilities are followed including providing due process in student conduct matters.

• Addresses the professional development and training needs of all staff.

• Assumes responsibility for planning that strategically enables the college to address future needs; oversees development and administration of budgets for assigned functions; and, monitors and approves expenditures.

• Regularly communicates and meets with to update and inform managers, directors, coordinators and staff; and participates in committee, shared, and non-shared governance meetings.

• Provides leadership and support to campus-based processes in student conduct, appeals, and complaints in designated region.

• Collaborates with instruction, student affairs, and operations personnel to provide integrated and high quality campus services.

• Provides leadership for the college's regional outreach to educational institutions, businesses, and community-based organizations to support relationships and partnerships that enhance the college mission.

• Supports college leadership in strategic and organizational planning processes to increase college completion, graduation, and or transfer.

• Chairs collegewide shared governance committees and leads other initiatives or committees.

• Participates in the acquisition and management of grants.

• Participates in appropriate professional activities to represent the college regionally and/or nationally.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Understanding of student development theory and student discipline in a higher education setting.

• Demonstrated expertise in project planning, development, implementation, and analysis.

• Preparing and presenting information and summary reports internally and to the public.

• Understanding of the community college philosophy and mission.

• Handling the demands and requirements of senior-level management in higher education.

• Effective leadership and ethics techniques, including Servant-Leadership principles.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Experience incorporating theoretical and practical competencies involving student development and higher education management.

• Planning and managing budgets and personnel needs.

• Demonstrated success in working with student, staff, and faculty regarding student conduct matters.

• Maintaining confidentiality in work-related information and materials.

• Working effectively with a diverse and multi-cultural student body and staff.

• Excellent communication, written and verbal, and interpersonal skills.

• Providing leadership at all levels of the college.

• Planning, managing, prioritizing, and problem-solving.

• Handling multiple projects and meeting deadlines.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

• Five years related work experience including management in a higher education academic environment.

Required Education

• Master's degree.

Preferred Education

• Doctorate degree.

Salary commensurate with experience