User Services Supervisor

Ball State University

Muncie, IN

ID: 7294225 (Ref.No. BSU45839)
Posted: 1 month ago
Application Deadline: Open Until Filled

Job Description

Manage and coordinate Access Services and University Libraries’ public operations; provide circulation and information services to library users, provide assistance in the use of print and electronic resources, provide library and/or other university related information, and interpret library policies and procedures.

Ball State University Libraries is seeking an enthusiastic and collaborative team member to join our Access Services team in the role of User Services Supervisor. This position will develop and lead a team of committed staff and student employees who provide excellent customer service at the busy Information Desk in our main library. Successful candidates will have experience in academic libraries, customer service, and a commitment to student success. If you enjoy providing assistance to diverse communities of learners and seeking answers and solutions to complex problems, we invite you to apply today!

Job Function:

Minimum Education:

Bachelor's degree or equivalent level of experience in related area.

Preferred Education:

Education beyond bachelor's degree in related area.

Minimum Experience:

At least one year of public service experience; over one year of supervision experience.

Preferred Experience:

Over one year of library experience and knowledge of printing applications.

Duties and Responsibilities:

Serve library users at the Library Information Desk; includes providing circulation services, reference assistance, and assistance with basic functions of Microsoft Office and printing applications.
Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development of personnel.
Collaborate on special projects.
Assign and review work, orient and train student employee(s), and make recommendations as to interviewing and selection, performance appraisal, and discipline; includes create work schedules and monitor student wage budgets.
Perform other related duties as assigned.
Maintain regular and predictable attendance as required by this position.
Provide administrative support to the Access Services unit; includes compiling reports; ordering supplies; maintaining inventories; assisting in establishing goals, objectives, policies, and programs; maintaining reference books shelving.
Serve as a resource person for other public-facing units in customer service and basic reference; support a consistent customer service experience for users.
Investigate and process fine and replacement cost appeals and coordinate cancellation of fines and replacement costs for all circulation sites; provide library and/or university related information and interpret library policies and procedures, including the fine and cost policy .

At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.

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