ORGANIZATIONAL SUMMARY:

Student Health and Wellness Center is a primary care medical clinic for USF students. Physicians, nurse practitioners, physician assistants, and nurses provide medical evaluation and care by appointment. Specialty services include, sexual health & gynecology, dermatology, behavioral health, sports medicine, travel medicine and antigen clinic. Lab services are available on site. We also assist students with immunization and insurance compliance and administer the student health insurance plan.

POSITION SUMMARY:

This position is a key member of the clinical care and patient services team for the University of South Florida Sarasota- Manatee Student Health Services providing first point of contact for greeting and checking in the patient and preparing them for a comprehensive screening, examination and treatment by a Provider. Handling the check-out process, collecting copayments and scheduling follow-up appointments, etc. This position requires the ability to effectively and efficiently gather clinical information from the patient, multi-task without error and have the ability to respond appropriately to a medical emergency.

SPECIAL REQUIREMENTS:

Medical Assistant Certification required. Phlebotomy skills, experience with front end and back end clinical and appointment scheduling.

RESPONSIBILITIES:

Responsible for patient registration, scheduling, check in/out, and posting self-pay medical charges and payments, while ensuring that confidential patient information (demographics and insurance data) is accurately entered or updated into the current electronic medical records operating system (EMR) while adhering to HIPAA guidelines and current scheduling guidelines. Additional duties include greeting and assisting callers, visitors, and patients. Verifying student eligibility to access the clinic, scanning insurance cards and ID Cards. Efficiently work with other programs utilized in order to assist with scheduling effectively or obtaining information to perform daily duties.

Assists in the screening of patients presenting for a medical evaluation by a Provider by appointment/walk in/urgent care to include, but not limited to, taking vital signs, weight, height, calculate BMI, obtaining chief complaint/history, allergies, current medications, LNMP for females. Documentation into patient's medical record the information
obtained and place patient into examination room for evaluation by Provider. Assist with Phlebotomy and point of care testing. Assists Provider in examination, procedure/minor surgery such as suturing, incision and drainage of skin abscess/cyst, debridement of finger/toenail, removal of foreign body Provides pre and post procedure instructions/care to the patient as directed by the Provider/Registered Nurse

Carries out Provider orders for onsite patient care, to include but not limited to EKG; administration of oral, IM or subcutaneous medications. Monitors patients admitted to the Infirmary for observation under the supervision of the Registered Nurse. Receives telephone calls related to patient care. Uses established triage procedures/protocols to manage messages. Places telephone calls to patients and/or outside facilities as directed by Provider/Registered Nurse to relay instructions for care, orders, follow up instructions.

Maintains adequate supplies in examination rooms, cleaning and setting up rooms between patients and at the end of the day. Monitors the level of medical/patient care supplies and alerts, by established protocol, the Registered Nurse in charge of any need for restocking. Prepares and processes instruments for sterilization using steam sterilization autoclave on site. Monitors and maintains autoclave functions by following guidelines for cleaning and biological monitoring with documentation into logs provided.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

This position requires a high school diploma or equivalent, with two years experience in a position that is directly related to the duties and responsibilities specified. Appropriate college coursework or vocational/technical training (i.e. medical assistant or equivalent clinical training) may substitute at an equivalent rate for the required experience.

Specific training/experience may be required depending upon the specialty area of the position.

PREFERRED:

Medical Assistant Certification, BLS Certification and Phlebotomy knowledge and skills required, experience with working front end and back end of a medical clinic office. College Health or primary care experience of no less than six months, with experience in front and back end capabilities.