Job Summary

The Network Engineer I is responsible for the installation, maintenance, and evaluation of network systems and communications equipment. Participates in the design, implementation, operation, support, deployment, and distribution of network systems and communications equipment. Serves as the primary Administrator of the Teams Telephony environment on campus.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.
Job Description

Typical duties may include but are not limited to:

Coordinates operational activities for maintaining network systems and communications services including patching, backups, configuration, updates, and documentation.
Participates in the installation and maintenance of network communications equipment.
Troubleshoots network issues within established guidelines.
Assists with network architecture design, feasibility and cost studies.
Develops new techniques and procedures to enhance university networking and communications services.
Reviews progress, evaluates results, recommends new processes, and promotes best practices.
Works with vendors to complete projects such as cable/equipment installations.
Troubleshoots data cabling issues.
Reports on network performance.
Serves as an escalation point for Telecommunications Technicians.
Tracks tickets in work order system.
Other Duties

Performs other job-related duties as assigned.
Additional Job Description

Required Qualifications:

This position requires either five years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Computer Science or related field and one year of full-time experience directly related to the job functions.
One year of professional full-time experience with wide and local area networks, such as experience with common-carrier data networks.
Experience with large to very large enterprise computing environments.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook).
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Preferred Qualifications:

Experience in data center and network design.
Current entry level network certification.
Experience working in higher education.
Knowledge, Skills & Abilities:

Knowledge of or ability to learn networking concepts such as OSI, TCP/IP, Routing and Switching (OSPF/RIP) principles, Palo Alto Networks, Juniper Networks, Extreme Networks, and Cisco Networks.
Knowledge of QoS in VoIP networking.
Knowledge of wired and wireless networks, connections, wiring and cabling standards, and network management tools and processes.
Knowledge of local and wide area networking, communications, and related hardware and software.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Excellent interpersonal, verbal and written communication skills.
Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.
Ability to take the initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
Ability to work independently and follow through on assignments.
Ability to present effectively to small and large groups.
Ability to collaborate and work effectively within a diverse community and willingness to contribute to a team effort.
Ability to provide professional customer service.