The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at [email protected] or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Thisposition will report to the AA IV responsible for overseeing front desk operations within the Office of the Registrar. Under minimal supervision, the individual in this position will manage front desk operations at the North Las Vegas campus. Proficiency in systems such as PeopleSoft, OnBase, Cisco Finesse, CSN’s queuing system, Workday and Greymatter will be required. The role demands consistent attendance, punctuality, a commitment to service excellence, and strong written and verbal communication skills. The successful candidate may occasionally be required to support other CSN locations, as needed, in line with the college's multi-campus model. They will also be expected to promote an inclusive environment that fosters connection, shared investment, pride, and goodwill across the CSN community.

Under direct supervision, this position is responsible for overseeing the daily operations of the Office of the Registrar at the respective campus. Key duties include supervising lower-level classified staff and student employees, ensuring quality service delivery, and maintaining program compliance. The successful candidate will effectively manage operations, resolve issues, and ensure consistent service standards across multiple campuses.

Key Responsibilities

• Organize and supervise daily operations of lower-level staff and student employees within the Office of the Registrar.

• Train, supervise, and evaluate personnel performance; assign and prioritize tasks, ensuring completion within established timelines and standards.

• Review documents prepared by others for program compliance.

• Submit and approve leave for lower-level staff, in Workday.

• Identify and resolve discrepancies, providing guidance and support to lower-level staff.

• Develop and implement procedures and desk manuals to ensure continuous Service Excellence.

• Manage escalated concerns and diffuse irate callers referred by lower-level staff, in-person, over the phone, or via email.

• Collaborate with front desk supervisors across campuses to ensure uniformity in service delivery at all main locations.

• Review and determine eligibility for in-state tuition, program of study, and bio-demographic changes based on established policies. Ensure financial implications and student notifications are handled appropriately.

• Prepare appeals for committee review, record committee decisions in MyCSN by sending communication, and ensure accurate documentation.

• Compile and prepare reports using spreadsheets, summarizing statistical data for internal and external review.

• Maintain records in accordance with NSHE, the American Association of College Registrars and Admissions Officers, and other regulatory entities, ensuring compliance for the Henderson campus Office of the Registrar.

• Support office operations as needed under the direction of the supervisor or office head.

OTHER ASSOCIATED FACTORS

• This position primarily involves sitting and or standing at a desk for extended periods.

• Work is normally performed in a typical office work environment.

• Some physical activity is required, including walking, bending, and lifting items up to 15 lbs.

• The position may require additional hours during peak registration periods and flexibility to work at any of our three main campuses as needed for front-desk coverage.

Starting Salary

Grade 27, Step 1 - $46,207.44

Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1. The College of Southern Nevada offers a competitive benefits package, including an excellent PERS retirement plan (a defined benefit plan), generous vacation & sick benefits, 11 paid holidays, educational benefits, and a choice between three health insurance plans that can be supplemented with flexible spending accounts or health savings accounts.

Note to Applicant

Applicants must fully document their education and experience to demonstrate meeting the minimum qualifications of the position.
All attachment(s) must be received on or before the closing date posted on the job announcements.

This position may require a criminal background check be conducted on the candidate selected for hire.
Schedules are subject to change based on organizational needs. HR may attempt to verify academic credentials.

To be considered for this position, please upload the following documents to your application:

• Resume - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

• Cover letter

• Unofficial College Transcripts (optional) - If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the job posting.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

For more details on this position, please visit our website: My Career at CSN.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.