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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

ACC GROW Associate I: Certified Tax Preparer and Site Coordinator (Hourly)

Job Description Summary:

Temporary Seasonal Employment December 2024 - April 2025
Austin Community College (ACC) GROW (Guided Reflections on Work) program is partnering with Prosper Tax Help (foundcom.org/austin-tax-help), a program of Foundation Communities, to offer free tax preparation at the Highland ACCelerator during the Spring 2025 semester. ACC GROW will hire a team of currently enrolled ACC students to staff the site. This position will provide site management, client intake, tax preparation, and quality review at the tax site. Preference will be given to current ACC students with an accounting or business major.

Job Description:

Primary Duties/ Responsibilities

• Site Management:

  • Ensure efficient operations of the tax site by managing opening and closing procedures, maintaining the site space according to ACCelerator guidelines, and coordinating client service delivery.

  • Transmit completed tax returns to the IRS in TaxSlayer (the web-based tax preparation software provided by the IRS) for clients who opt for e-filing.

  • Process acknowledgements of returns electronically transmitted, and work with the Foundation Communities’ transmitting team to resolve rejected returns and re-transmit them.

• Intake: Conduct intake interviews with clients, which includes validating clients’ identity, screening for eligibility, reviewing client documents, and ensuring clients are ready to proceed in the tax preparation process.

• Tax Preparation: Prepare individual tax returns for eligible taxpayers, including community members and ACC students, faculty, and staff, at the tax site using the web-based TaxSlayer software.

• Quality Review: Review completed returns for accuracy in TaxSlayer and ensure clients understand what is on their return.

• Serve as a resource for clients by answering questions before, during, and after the preparation of a tax return

• Protect client confidentiality

• Effectively use email, scanning software, Google Drive, and other technology in site operations

• Attend tax team meetings hosted by Foundation Communities

• Utilize IRS publications and Foundation Communities resource materials to build expertise throughout the tax season

Requirements

• Complete all assigned training and tax certifications (no prior experience required). Training includes self-paced modules, in-person sessions, and live virtual classes, with ongoing support provided throughout the training period.

  • Required training dates

    Training is during ACC's intersession, avoiding conflicts with fall and spring classes. Fall semester ends December 15, 2024, and spring semester begins January 21, 2025.

    • Thursday, December 19, 2024 from 11:00am-1:00pm at Prosper Center North (5900 Airport Blvd, Austin, TX 78752) or 5:00pm-7:00pm at Prosper Center South (2900 S IH 35 Frontage Rd, Austin, TX 78704)

    • Saturday, January 11, 2025, 9:00am-4:00pm at Prosper Center South

    • Monday, January 13, 2025, 6:00pm-7:00pm virtual

    • Tuesday, January 14, 2025, 6:00pm-7:00pm virtual

    • Saturday, January 18, 2025, 9:00am-4:00pm at Sierra Vista Apts (4320 South Congress Ave, Austin, TX 78745)

• Attend weekly staff meetings, in-person, Wednesdays from 9:00am-11:00am at Prosper Center South beginning January 15, 2025.

• Participate in the paid GROW career development coaching series, which focuses on developing career competencies. Sessions and times are flexible.

• For Federal Work-Study eligible students, participate in work-study training, offered as a 1-hour virtual session.

• Must have reliable transportation to commute to ACC’s Highland Campus for tax site shifts, as well as for the required training sessions and meetings listed above.

• Must be able to work 12-19 hours per week and cover at least three shifts during the week. Shifts are 4 hours long and scheduled from 9 AM - 1 PM or 1 PM - 5 PM on Tuesdays, Thursdays, and Saturdays starting in late January.

Required Skills

• Professional demeanor with excellent communication and customer service

• Ability to learn quickly

• Strong interpersonal skills

• Proficiency with technology and knowledge of computer operations and software

• Proficient in English (reading, writing, and speaking)

Preferred Requirements

• Successful completion of at least one tax course (e.g. ACNT 1331, 1392, 1374)

• Experience in tax preparation

• Experience working in a fast-paced environment

• Ability to communicate in multiple languages both written and verbal proficiently (Spanish, Arabic, or American Sign Language)

Skills & Competencies developed

Tax preparation, tax returns, accounting, customer service, management, technology, tax preparation software, proofreading, critical thinking, problem-solving, leadership, interpersonal and verbal communication, organizational and time management, and interacting with diverse groups.

Pay Rate

$23.00/hour

Number of Openings:

7

Job Posting Close Date:

October 28, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.