Nursing Technical Specialist

Ball State University

Muncie, IN

ID: 7285459 (Ref.No. BSU45159)
Posted: 2 months ago
Application Deadline: Open Until Filled

Job Description

Manage, implement, analyze, and support technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and blended courses, and partnerships with clinical and interprofessional partners.

This on-site position provides faculty and client facing support for healthcare simulations and other technical School of Nursing functions.

Job Function:

Manage, implement, analyze, and support technology-based educational, clinical, and academic systems and projects operated by the School of Nursing, including video recording and video conferencing solutions, high and low-fidelity simulation integration, virtual simulation integration, standardized patient simulation integration, computer-based training modules, network applications, online and blended courses, and partnerships with clinical and interprofessional partners.

Minimum Education:

Bachelor’s degree or equivalent.

Preferred Education:

Bachelor's degree in information technology or related field.

Minimum Experience:

At least five years of experience working with:
  • Mac and Windows based computers
  • Networks
  • System installation and configuration
  • Servers
  • Multimedia applications and troubleshooting

Preferred Experience:

Additional years of experience working with Mac and Windows-based computers and networks.

Duties and Responsibilities:

  • Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in person, videoconference, and via remote assistance.
  • Serve as a product specialist for learning management technologies and other applications used to support teaching and learning, simulation products and equipment, network applications, telehealth, and clinical encounter and scheduling software; includes providing supervision to graduate assistants and student workers supporting these applications to assist with issues they cannot solve; provide training and support for these applications to faculty, staff, students, administrators, and clinical partners.
  • Manage, maintain, program, schedule, and coordinate the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations. This includes telemedicine equipment and maintenance, use, and ability to troubleshoot both the simulators and the equipment that controls them.
  • Manage, maintain, coordinate, and support the use of video recording solutions; includes recording simulations, lectures, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners.
  • Support Senior Technical Specialist & Analyst and NSITC Director in planning schedules, preparing operation and budgetary reports, developing and specifying policies and procedures, and designing information guides.
  • Interview, hire, train, and supervise undergraduate and graduate student employees that work at the SITC; assign workflow to undergraduate and graduate student workers; oversee quality of work.
  • Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees and SITC computers.
  • Monitor, maintain, support, administer, backup, and update the department’s software; includes coordinating School systems with University systems, such as the print management system.
  • Manage, maintain, and design the School of Nursing’s website, multimedia content, and related online materials.
  • Research, test, evaluate, and recommend emerging computer and information technologies for use within the School of Nursing and maintain current knowledge of emerging hardware, software, and communication technologies.
  • Maintain, configure, perform, and participate in SITC evaluations, surveys, and reports needed for School of Nursing reporting functions.
  • Perform other related duties as assigned.
  • Maintain regular and predictable attendance.
  • Serve as backup to Interprofessional Community Clinics Technology and Video Systems Specialist for electronic health records and other technology; obtain American Heart Association Basic Life Support certification, and ensure continued maintenance of credential.


At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.